At a Glance
- Tasks: Be the first point of contact for mental health referrals and provide essential support.
- Company: Join Navigo, an award-winning social enterprise dedicated to improving mental health services in North East Lincolnshire.
- Benefits: Enjoy flexible shifts, a supportive team culture, and opportunities for personal growth.
- Other info: This role requires a DBS check and offers a unique chance to work in a forward-thinking team.
- Why this job: Make a real difference in people's lives while working in a dynamic and caring environment.
- Qualifications: NVQ Level 2 in health/social care or admin, plus relevant experience in mental health.
The predicted salary is between 24000 - 36000 £ per year.
Main duties of the job
To work within the 24/7 365 days per year single point of access for community social and health care services within North East Lincolnshire. To operate an electronic and telephone access point for both the general public and allied professionals and stakeholders.
To ensure that effective initial triage of mental health cases takes place under supervision and immediate risks and or concerns are forwarded to the correct clinician or service (for example Acute mental health crisis team or the mental health act professionals) for appropriate response.
To work on a shift rotation in order to ensure that the service is maintained 24/7.
About us
Hello!
We are Navigo. We look after North East Lincolnshire\'s mental health and well‑being, an award‑winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income‑generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we\'re really mean it.
We like to work with forward‑thinking people who want to make a difference.
Come and Join us!
Job responsibilities
To be the first point of contact for all clinical referrals and follow ups into the service via telephone, email, letter or other electronic systems.
Establish the nature of the contact and, under supervision, identify the appropriate assistance required by the UK Mental Health Triage Scale.
Manage the referral by searching clinical records, checking details and demographics, amending and updating when required.
Under supervision, screen all referrals against the screening tool, identifying any immediate emergency response, signposting to the right service immediately.
To be competent in the use of System One, where patient details are recorded.
Under supervision help determine the most appropriate service for the patient by analysing the information given by patient/carer, using judgement, knowledge and questioning skills.
If appropriate, escape the call to the SPA clinician.
Provide data activity information required for performance management as and when requested.
Qualifications
- NVQ level 2 qualification or equivalent in health/social care/admin related subject
- GCSE or equivalent Maths/numeracy
- GCSE or equivalent English/literacy
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII
- Advanced CLAIT or ECDL European Computer Driving License qualification
- Certificate in counselling
Additional Criteria
- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective verbal and written communication skills
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.
Knowledge
- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation
- Knowledge and understanding of the regulations relating to Health & Social Care
Experience
- Minimum of 2 years experience within either a health or social care environment, preferably within mental health
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone)
- Experience of dealing/resolving complaints
- Mental health experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mental Health Call Handler in Grimsby employer: Navigocare
Navigo is an award-winning social enterprise dedicated to improving mental health services in North East Lincolnshire. We pride ourselves on our supportive work culture, offering extensive training and development opportunities for our employees, ensuring they can grow both personally and professionally. With a commitment to making a difference in the community, we provide a unique environment where staff can thrive while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Call Handler in Grimsby
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Navigocare. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Navigocare.
We think you need these skills to ace Mental Health Call Handler in Grimsby
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Navigocare:Take some time to research Navigocare and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Navigocare
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Navigocare's values and approach.
