NHS Talking Therapies Administrator in Grimsby

An exciting opportunity has arisen for the position of Administrator at NHS Talking Therapies working with an established team. The post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo Values. The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times.

Please note: The earliest start date for this position is 2nd March 2026.

Main duties of the job

• The post holder will meet and greet/liaise on the telephone as the first point of face to face contact for service users, families and visitors processing referrals, booking appointments and liaising with service users throughout the working day.
• The main duty of the post-holder is to deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns.
• The post-holder will have excellent customer service skills and administration skills and be confident in all aspects of administration work.
• The post-holder will be an excellent team player and will work in an established team of administrators.

About us

Hello! We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility. Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list. As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre. Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference. Come and Join us!

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated. Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net.

Job responsibilities

• Management of reception and general administrative support the post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service.
• The post-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times.
• Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo Values.
• The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times.
• The post-holder will assist in administrative duties under direction from Senior Administration staff within the provision of team requirements.
• The post-holder will undertake relevant duties required from time to time as requested by Management which correspond to the general character of the post and is commensurate with the level of responsibility.
• The post holder will use the clinical database system of the organisation.

Person Specification

• Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals).
• Attention to detail and accuracy.
• Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
• Adaptable and flexible in approach to working practice.
• Ability to use own initiative.
• Ability to work under pressure.
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation.
• Willingness to undertake further training as required.

Qualifications

• Previous NHS secretarial/administrative experience/knowledge of hospital administration procedures.
• Willingness to undertake training.
• Experience of working in a team.
• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
• RSA/OCR I Typing/Word Processing standard.

Knowledge

• Understands the need for confidentiality.
• Understands the need for liaison with service users and their families sensitively, warmly and with empathy.

Experience

• Experience of working in a busy office environment with the ability to multi-task.
• Ability to work to processes and set deadlines.
• Ability to deal with stressful situations and clients.
• Fire Warden trained or willing to work towards if required by area of service.
• First Aid trained or willing to work towards if required by area of service.
• Proof Reading trained or willing to work towards.
• Experience of working in a customer service environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.