At a Glance
- Tasks: Greet visitors, gather sensitive information, and provide emotional support in a caring environment.
- Company: Join a compassionate team at Harrison House, dedicated to mental health support.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work in mental health.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Make a real difference by supporting individuals in crisis and connecting them with vital resources.
- Qualifications: Experience in mental health or social care is a plus; empathy and communication skills are essential.
The predicted salary is between 24000 - 30000 € per year.
Main duties of the job include greeting individuals who present to Harrison House, offering a kind and caring approach. This will involve collecting individuals’ details such as name, address, date of birth and reason for presenting, and passing this information onto the Access Team to support them in prioritising and responding to individuals who may present with a mental health crisis. The post-holder will also use their experience of mental health and social care to provide emotional and practical advice and support, liaising with other teams and professionals to ensure individuals receive appropriate support and information. A key part of this role is using and maintaining electronic records to reflect the support and information gathered and provided.
Responsibilities:
- Meet and greet individuals presenting to Harrison House.
- Gather information from individuals in a sensitive manner that upholds confidentiality.
- Share information with appropriate Navigo colleagues respectfully, securely and in accordance with confidentiality principles.
- Communicate verbally, in writing and by email with stakeholders.
- Undertake administration duties including checklists, filing, room bookings, maintaining spreadsheets/databases, testing equipment, safety/security checks, logs and other required records.
- Implement prevention and de-escalation strategies in accordance with Respect training.
- Provide emotional support and reassurance to individuals, maintaining professional boundaries.
- Ensure upkeep of Harrison House site, including housekeeping and reporting maintenance issues.
- Complete and maintain mandatory training and apply it to practice.
- Update individuals’ patient records in line with guidelines, legislation and scope of the job role.
- Process visitors correctly: check ID, sign-in, issue badges and escort when necessary.
- Ensure a suitable staff member is always present at reception.
- Maintain secure access to staff-only areas.
- Test and log equipment checks (fire safety, personal alarms, first aid, etc.).
- Check and restock supplies (stationery, catering, etc.).
- Uphold high standards of health, safety and security through effective checks, reporting and remediation.
- Attend bi-monthly supervision and team meetings.
- Cover periods of absence on Harrison House reception.
- Provide information and support to individuals while ensuring that this does not impede or manifest clinical/social advice.
- Signpost individuals to appropriate teams and resources.
- Offer refreshments and process payments for chargeable food/drink items.
- Answer reception telephone within acceptable timeframes.
- Connect individuals with Navigo and external services, including providing leaflets and contact details, and act on behalf of the individual with consent if needed.
- Adjust communication for individuals with physical, cognitive, learning or other disadvantages (flash cards, hearing loops, mobility support, simple language, etc.).
- Uphold the highest standards of professionalism and report any shortcomings.
- Contribute to facilitating the Safe Space service or equivalent.
- Support processing and supporting of Section 136 (MHA 1983) admissions.
- Manage competing priorities and seek support where appropriate.
- Role-model excellent patient care standards.
- Report concerns regarding patient care and safeguarding.
- Comply with training, policies and legislation.
Meet & Greet Associate employer: Navigo Health and Social Care CIC
At Navigo, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment for our Meet & Greet Associates. Located at Harrison House, our team is dedicated to providing meaningful assistance to individuals in need, fostering a culture of empathy and collaboration. With opportunities for professional growth and ongoing training, we empower our employees to make a real difference in the community while enjoying a fulfilling career in mental health support.
Contact Detail:
Navigo Health and Social Care CIC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Meet & Greet Associate
✨Tip Number 1
Get to know the company! Research Harrison House and its values. When you walk in for your interview, show us that you understand our mission and how you can contribute to it. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your communication skills! As a Meet & Greet Associate, you'll be interacting with individuals from all walks of life. Role-play with a friend or family member to get comfortable with gathering sensitive information and providing emotional support.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples from your past roles where you've successfully handled similar responsibilities, like managing confidential information or providing support in a crisis. We love hearing real-life stories!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows us you’re enthusiastic about the role and keen to join our team.
We think you need these skills to ace Meet & Greet Associate
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Meet & Greet Associate.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your experience in mental health and social care, and how it aligns with the responsibilities mentioned in the job description. We love seeing how you connect your skills to what we do!
Show Your Communication Skills:Since this role involves a lot of interaction, demonstrate your communication skills in your written application. Use clear and concise language, and make sure to convey your ability to handle sensitive information with care and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Navigo Health and Social Care CIC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Meet & Greet Associate. Familiarise yourself with the key duties like gathering sensitive information and providing emotional support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Since this role involves interacting with individuals who may be experiencing a mental health crisis, it's crucial to highlight your empathy and communication skills. Prepare examples from your past experiences where you've successfully supported someone in need, and be ready to discuss how you would approach similar situations at Harrison House.
✨Practice Confidentiality Scenarios
Confidentiality is a big deal in this job. Think about how you would handle sensitive information and prepare to discuss scenarios where confidentiality was key. This will show that you understand the importance of privacy and can handle delicate situations with care.
✨Be Ready for Practical Questions
Expect questions that assess your ability to manage competing priorities and maintain high standards of professionalism. Think of times when you've had to juggle multiple tasks or deal with challenging situations, and be prepared to explain how you handled them effectively.
