Meet & Greet Associate in Grimsby

Due to colleague development, this exciting opportunity to join the Harrison House Access Team has arisen. This is the perfect opportunity for a caring, compassionate and patient individual to directly support individuals presenting to Harrison House, where the Mental Health Access Services are based.

Main duties of the job

• Based within Harrison House reception and café, this role will greet individuals who present to Harrison House, offering a kind and caring approach.
• Collecting individuals' details such as name, address, date of birth and reason for presenting to Harrison House, passing this onto the Access Team to support them to prioritise and respond to individuals who may present with a mental health crisis.
• Using experience of mental health and social care to provide emotional and practical advice and support, liaising with other teams and professionals to ensure that individuals receive the appropriate support and information.
• Using and maintaining various electronic records to reflect the support and information gathered and provided.

About us

Hello! We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award‑winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility. Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list. As a social enterprise, we do things a little bit differently and have also developed income‑generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre. Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward‑thinking people who want to make a difference. Come and Join us!

Job responsibilities

• Meeting and greeting individuals presenting to Harrison House.
• Gathering information from individuals presenting to Harrison House in a manner that is sensitive and upholds the principles of confidentiality.
• Sharing information with the appropriate Navigo colleagues in a manner that is respectful, sensitive, secure and in accordance with confidentiality principles.
• Communicating respectfully and appropriately with stakeholders verbally, in writing and through other communication methods such as email.
• Undertaking administration duties, including completion of checklists, filing, room bookings, maintaining spreadsheets/databases, testing equipment, safety/security checks, maintaining logs and other records as required.
• Implementing prevention and de‑escalation strategies in accordance with Respect training as provided by the organisation.
• Providing emotional support and reassurance to individuals presenting at Harrison House in a manner that is sensitive and supportive, whilst also respectfully maintaining professional boundaries.
• Ensuring the upkeep of the Harrison House site, including general housekeeping and reporting maintenance issues.
• Completing and maintaining own mandatory training and converting this into practice.
• Updating individuals' patient records in accordance with guidelines, legislation and scope of the job role.
• Ensuring that visitors are processed correctly, including checking ID, signing‑in, issuing badges and ensuring that they are escorted when in staff‑only areas where necessary.
• Ensuring that a suitable staff member is always present at the reception.
• Maintaining secure access to the staff-only areas.
• Testing and logging equipment checks, including fire safety equipment, personal alarms, first aid equipment, etc.
• Checking and restocking supplies, including stationery and supplies within the onsite amenities, such as the reception, café and toilet areas.