Digital Projects Officer in Grimsby

We are looking for an enthusiastic and organised Digital Projects Officer to join our Digital, Systems and Insights team. This is an exciting opportunity to support the delivery of digital initiatives across the organisation, helping to implement new technologies and systems that improve how we work and support service delivery. By enabling staff to use digital tools more effectively, the role will help free up valuable time for clinical teams and ultimately benefit the service users we support. If you are passionate about digital innovation and enjoy working collaboratively to make improvements, we would love to hear from you.

Main duties of the job

The Digital Projects Officer will support the delivery of digital initiatives across the organisation, helping to implement systems and technologies that improve how services operate. Working within the Digital, Systems and Insights team, the post holder will provide project coordination and administrative support, maintain project documentation, organise meetings and liaise with stakeholders across clinical and operational teams. The role will also involve supporting staff to adopt and use new digital tools, responding to queries and helping ensure digital solutions are embedded effectively.

Job responsibilities

The Digital Projects Officer will support the delivery of digital initiatives and projects across the organisation as part of the Digital, Systems and Insights team. The role will involve providing project coordination and administrative support to help ensure digital projects are implemented effectively and in line with organisational priorities. Key responsibilities will include maintaining project documentation such as action trackers, risk logs and project records; organising and supporting project meetings; preparing agendas and recording minutes; and assisting with monitoring project progress and milestones. The post holder will work closely with members of the digital team as well as clinical, operational and corporate colleagues to support the successful delivery of digital initiatives. The role will also involve supporting the rollout and adoption of digital systems and technologies across services. This may include responding to staff queries, helping colleagues use new digital tools, gathering feedback from users and assisting with system testing or implementation activities where required. Strong organisational, communication and digital skills will be important for this role, as the post holder will work with a wide range of stakeholders and support multiple digital projects at different stages of delivery.

Person Specification

Knowledge

• Understanding of the importance of digital systems in supporting healthcare services and organisational operations.
• Awareness of information governance, confidentiality and data protection requirements when working with organisational or service information.
• Understanding of the need for effective communication and stakeholder engagement when introducing new systems or processes.
• Basic understanding of project processes, including planning, documentation and monitoring progress.
• Understanding of challenges associated with introducing new digital technologies into organisations.
• Knowledge of digital transformation or service improvement approaches within healthcare or public services.
• Awareness of project management frameworks such as PRINCE2 or similar methodologies.

Additional Criteria

• Good organisational and time management skills, with the ability to prioritise workload and manage multiple tasks.
• Strong written and verbal communication skills, with the ability to communicate clearly with a range of staff groups.
• Ability to produce clear documentation, reports and meeting notes.
• Ability to support colleagues in the use of digital systems and technologies.
• Good attention to detail and ability to maintain accurate records.

Qualifications

• Educated to NVQ Level 3, A-Level standard or equivalent qualification, or equivalent level of knowledge gained through relevant experience.
• Evidence of good IT literacy, including use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Planner, Teams, Visio).
• Willingness to undertake relevant training and professional development related to digital systems or project support.
• Qualification or training in project management or project support methodologies (e.g. PRINCE2 Foundation or equivalent).
• Qualification or training in digital technologies, information systems or business administration.
• Evidence of continuing professional development related to digital systems, project management or service improvement.

Experience

• Experience of providing administrative or coordination support within a team environment.
• Experience of organising meetings, preparing documentation and maintaining records.
• Experience of using IT systems and digital tools within a workplace setting.
• Experience of working with a range of stakeholders or colleagues across different teams or services.
• Experience of supporting projects, programmes or service improvement initiatives.
• Experience of working within healthcare, NHS or public sector organisations.
• Experience of supporting the implementation or rollout of digital systems or technologies.
• Experience of gathering feedback or information to support service improvements.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a year Pay dependant on experience.