Complex Emotional Needs Care Coordinator in Grimsby

37.5 hours/week Monday to Friday

Do you want to make a difference? An exciting opportunity has presented for a motivated and enthusiastic Keyworker to become a full-time Key worker in the new Complex Emotional Needs Service. This role is for a passionate and energetic Professional to join a dedicated team to work closely together to provide high-quality evidenced based treatments working in a psychologically informed way. This role is ideal for someone who has a specialist interest in working with individuals with complex emotional needs and developing their therapeutic knowledge and skills. The whole team place great value on clinical supervision and reflective spaces, utilising skills and psychological models to expand their own thinking.

Please Note the earliest start date for this position is 5th May 2026.

Main duties of the job:

• To work as a core member of the community Complex Emotional Needs Service.
• To work alongside senior clinicians of the service to ensure that the treatment programme is delivered, monitored and evaluated, including group work as required.
• To be committed to effective team working and to the coherent delivery of treatment and therapy.
• To promote a high standard of patient care.
• To work within the Trust's policies and the standards set out in the Community Mental Health Teams Operational Policy and CEN Policy.
• Participate as a member of the Multi-Disciplinary Team in Community Mental Health Services moving to the Complex Emotional Needs Service upon implementation of the new service.
• To deliver all aspects of Care Coordination to the highest quality and standards with available resources including supervision and consultation with Key Workers and other staff.
• To provide in-reach support to the wider Navigo teams and the Primary Care Networks.

About us:

Hello, we are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility. Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list. As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre. Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference. Come and Join us.

Job responsibilities:

• To provide specialist assessments of clients referred based upon the appropriate use, interpretation and integration of complex data from a variety of sources, as required including, as appropriate, psychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care where necessary.
• To formulate and implement plans for the formal psychological treatment and/or management of a clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy.
• To evaluate and make decisions about treatment options in line with the theoretical and therapeutic models and the highly complex factors concerning historical and developmental processes that have shaped the individual.
• To manage an individual case load that includes individual and group-based therapy.
• To provide specialist clinical advice, guidance and consultation to other professionals contributing directly to clients formulation, diagnosis and treatment plan.

Person Specification:

• Additional Requirements:
• Essential: Driving Licence - Must hold a full driving licence and have access to a car for work purposes.
• Knowledge:
• Essential: Knowledge of assessment, planning, implementation and evaluation of individualised care plans. NICE guidelines, NSF, Clinical Governance.
• Desirable: Awareness of current research in the field. Knowledge of Person Centred Care. Knowledge of audit process.
• Qualifications:
• Essential: 2-3 years post professional qualification.
• Desirable: Have undertaken other relevant training and courses relevant to the post.
• Experience:
• Essential: Experience with working effectively with Personality Disorders/ Complex Emotional Needs. Experience of working with all age functioning adults. Experience of working within a CPA framework. Risk Management experience and training. Experience of liaising with other teams or services, for example GPs, voluntary sector services.
• Desirable: Group work experience. Involvement in innovative nursing/social work practice. Worked as key-worker/care co-ordinator or equivalent. Experience of taking part in recruitment and selection processes. Experience of care management role.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration:

Applicants must have current UK professional registration. For further information please see NHS Careers website.