Administrator in Grimsby

An exciting opportunity has arisen for a Band 2 receptionist/administrator to provide administrative support to the clinical team at our North East Lincolnshire Talking Therapies service. The post-holder will be educated to GCSE level A-C in English and Mathematics. The post-holder will also hold the RSA/OCR I typing/word processing standard. It is essential that the post-holder will have experience of working in a busy office environment with the ability to multi-task and to work to processes and set deadlines. The post-holder will also have experience of working in a customer service environment.

Main duties of the job:

• The post-holder will assist with meet and greet/liaise on the telephone as the first point of face-to-face contact for service users, families and visitors, processing referrals, booking appointments and liaising with service users throughout the working day.
• The main duty of the post-holder is to deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate, ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated, ensuring notification to relevant staff members of any concerns.
• The post-holder will use the Clinical Database System in detail, which is constantly being reviewed and the processes developed using new electronic ways of working.
• The post-holder will be pivotal in being part of a busy team ensuring the team support the clinical staff and following robust admin pathways and processes.

Qualifications:

• Previous NHS secretarial/administrative experience/knowledge of hospital administration procedures
• Willingness to undertake training
• Experience of working in a team
• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
• RSA/OCR I Typing/Word Processing standard

Experience:

• Experience of working in a busy office environment with the ability to multi-task
• Ability to work to processes and set deadlines
• Ability to deal with stressful situations and clients
• Fire Warden trained or willing to work towards if required by area of service
• First Aid trained or willing to work towards if required by area of service
• Proof Reading trained or willing to work towards

Skills & Attributes:

• Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience
• Attention to detail and accuracy
• Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
• Adaptable and flexible in approach to working practice
• Ability to use own initiative
• Ability to work under pressure
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
• Willingness to undertake further training as required
• Knowledge of mental health services
• Knowledge of hospital administration systems
• Knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.