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- Tasks: Lead and optimise campaign operations across paid media, ad ops, and programme management.
- Company: Fast-growing media agency in the travel sector with a high-performance culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a team that values innovation and excellence while working with top global brands.
- Qualifications: Extensive experience in digital media and proven leadership skills.
- Other info: Be part of an ambitious journey to scale from £7-10M to £100M+.
The predicted salary is between 72000 - 108000 £ per year.
NAVIGATOR is a fast-growing, tech-enabled media agency operating in the travel sector. We partner with the world's biggest airlines and online booking platforms, giving us access to exclusive first-party travel data across more than two billion data points. We use that data to connect brands with high-intent travellers at exactly the right moment - across Meta, Google, DV360, TikTok, and beyond.
Founded by an Olympic medallist, we operate a high-performance culture built on responsibility, curiosity, and a genuine drive to be better. We do not settle for good enough. We are currently generating £7-10M in annual revenue and are on an ambitious growth trajectory, with a clear goal of scaling to £100M+. Every hire we make is part of that journey.
Navigator is looking for an exceptional Director of Campaign Delivery who will be responsible for the efficiency and effectiveness of our entire campaign operation - across Paid Media, Ad Operations, and Programme Management. That means building and delivering the systems and processes that ensure a gold medal standard across everything we do.
The right person has extensive experience across digital media, with expertise spanning the core competencies of paid media, campaign launching and delivery, and attribution. They have moved into leadership from that foundation, which means they set an uncompromising bar because they know exactly what good looks like. It is a leadership role, but a hands-on one when needed - both internally with the teams and externally with our clients. They will work within our current systems and ways of working, but are expected to build on them - developing new capabilities, ensuring full transparency across everything we do, and implementing the changes needed to make us better.
KEY RESPONSIBILITIES
- Design and implement the processes, systems, and tracking frameworks that drive maximum efficiency and effectiveness across all three functions.
- Define what good looks like across paid media, ad ops, and programme management - and make sure it is met.
- Identify bottlenecks, eliminate waste, and continuously improve how the operation runs.
- Maintain 95%+ data accuracy across all platform reporting and enforce setup compliance across every campaign.
- Step in operationally when required - whether that is a campaign in crisis, a resourcing gap, or a quality issue that needs direct intervention.
Leadership
- Lead the Head of Paid Media, Head of Ad Operations, and Head of Programme Management - set their expectations, develop their capability, and hold them accountable for results.
- Run a consistent performance cadence: clear goals, regular reviews, direct feedback, and swift action on underperformance.
- Resolve issues at this level - routine operational decisions do not travel upwards.
- Be the buffer: create the stability and clarity that allows each function to perform at its best.
Client Escalation
- Be the named escalation point for any client issue involving campaign delivery or operational failure.
- Take immediate ownership, communicate directly with the client, and drive the resolution internally - delegating clearly and managing the client relationship personally throughout.
- Ensure every escalation closes with a documented review and a change that prevents recurrence.
Performance & Reporting
- Maintain real-time visibility of team performance, capacity, and delivery across all three functions.
- Produce concise, accurate reporting for the CPO - operational health at a glance, no chasing required.
- Track all processes and measure their effectiveness; if something is not working, fix it.
KEY REQUIREMENTS
- Deep hands-on background in paid media, ad operations, or campaign management - including pixels, tracking infrastructure, and platform setup.
- Proven track record leading senior operational teams and holding department heads accountable for performance.
- Experience building operational systems and processes from the ground up - not inheriting them.
- Highly analytical: uses data to diagnose problems, track progress, and make decisions.
- Direct, clear communicator - gives difficult feedback without delay and represents the operation confidently to leadership and clients alike.
- Credible and composed under pressure in client-facing situations.
- Commercially sharp: understands agency economics, margin, and the cost of operational decisions.
WHAT SUCCESS LOOKS LIKE
- All three functions are running to a documented standard with clear performance tracking in place within 60 days.
- The CPO has full confidence in the operation and is focused on product and commercial priorities, not delivery detail.
- 95%+ data accuracy maintained across all platform reporting.
- Client escalations are handled and resolved at this level, with post-incident reviews completed and learnings applied.
- The team is measurably more efficient quarter on quarter - fewer errors, faster turnaround, higher output per head.
- Underperformance is identified early, documented, and managed - never left to drift.
Director of Campaign Delivery in London employer: Navigator
Contact Detail:
Navigator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Campaign Delivery in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in paid media and campaign management clearly. The more you practice, the more confident you’ll feel when it’s time for the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Director of Campaign Delivery in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to lead campaign delivery and make a real impact at Navigator.
Tailor Your Experience: Make sure to highlight your relevant experience in paid media, ad operations, and campaign management. We’re looking for someone who knows what good looks like, so be specific about how your background aligns with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate direct communication, so avoid fluff and focus on what makes you the perfect fit for this leadership role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Navigator
✨Know Your Numbers
As a Director of Campaign Delivery, you'll need to demonstrate your analytical skills. Brush up on key metrics related to paid media and campaign performance. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Leadership Experience
This role requires strong leadership capabilities. Prepare examples of how you've led teams, set expectations, and held department heads accountable. Highlight specific instances where your leadership made a measurable impact.
✨Be Ready for Problem-Solving
Expect questions about how you handle operational crises or client escalations. Think of scenarios where you've stepped in to resolve issues and be prepared to explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex topics like tracking infrastructure or operational systems. Show that you can give direct feedback and represent the operation confidently.