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- Tasks: Lead and optimise campaign operations across paid media, ad ops, and programme management.
- Company: Fast-growing media agency in the travel sector with a high-performance culture.
- Benefits: Competitive salary, growth opportunities, and a chance to work with top brands.
- Why this job: Make a real impact by driving operational excellence and leading a talented team.
- Qualifications: Extensive experience in digital media and proven leadership skills.
- Other info: Join us on an ambitious journey to scale from £7-10M to £100M+.
The predicted salary is between 72000 - 108000 £ per year.
NAVIGATOR Director of Campaign Delivery
Location: London
Reports To: Chief Product Officer (CPO)
Direct Reports: Head of Paid Media, Head of Ad Operations, Head of Programme Management
ABOUT US
Navigator is a fast-growing, tech-enabled media agency operating in the travel sector. We partner with the world's biggest airlines and online booking platforms, giving us access to exclusive first-party travel data across more than two billion data points. We use that data to connect brands with high-intent travellers at exactly the right moment - across Meta, Google, DV360, TikTok, and beyond. Founded by an Olympic medallist, we operate a high-performance culture built on responsibility, curiosity, and a genuine drive to be better. We do not settle for good enough. We are currently generating £7-10M in annual revenue and are on an ambitious growth trajectory, with a clear goal of scaling to £100M+. Every hire we make is part of that journey.
ROLE OVERVIEW
Navigator is looking for an exceptional Director of Campaign Delivery who will be responsible for the efficiency and effectiveness of our entire campaign operation - across Paid Media, Ad Operations, and Programme Management. That means building and delivering the systems and processes that ensure a gold medal standard across everything we do. The right person has extensive experience across digital media, with expertise spanning the core competencies of paid media, campaign launching and delivery, and attribution. They have moved into leadership from that foundation, which means they set an uncompromising bar because they know exactly what good looks like. It is a leadership role, but a hands-on one when needed - both internally with the teams and externally with our clients. They will work within our current systems and ways of working, but are expected to build on them - developing new capabilities, ensuring full transparency across everything we do, and implementing the changes needed to make us better.
KEY RESPONSIBILITIES
- Operational Excellence: Design and implement the processes, systems, and tracking frameworks that drive maximum efficiency and effectiveness across all three functions. Define what good looks like across paid media, ad ops, and programme management - and make sure it is met. Identify bottlenecks, eliminate waste, and continuously improve how the operation runs. Maintain 95%+ data accuracy across all platform reporting and enforce setup compliance across every campaign. Step in operationally when required - whether that is a campaign in crisis, a resourcing gap, or a quality issue that needs direct intervention.
- Leadership: Lead the Head of Paid Media, Head of Ad Operations, and Head of Programme Management - set their expectations, develop their capability, and hold them accountable for results. Run a consistent performance cadence: clear goals, regular reviews, direct feedback, and swift action on underperformance. Resolve issues at this level - routine operational decisions do not travel upwards. Be the buffer: create the stability and clarity that allows each function to perform at its best.
- Client Escalation: Be the named escalation point for any client issue involving campaign delivery or operational failure. Take immediate ownership, communicate directly with the client, and drive the resolution internally - delegating clearly and managing the client relationship personally throughout. Ensure every escalation closes with a documented review and a change that prevents recurrence.
- Performance: If something is not working, fix it.
KEY REQUIREMENTS
- Deep hands-on background in paid media, ad operations, or campaign management - including pixels, tracking infrastructure, and platform setup.
- Proven track record leading senior operational teams and holding department heads accountable for performance.
- Experience building operational systems and processes from the ground up - not inheriting them.
- Highly analytical: uses data to diagnose problems, track progress, and make decisions.
- Direct, clear communicator - gives difficult feedback without delay and represents the operation confidently to leadership and clients alike.
- Credible and composed under pressure in client-facing situations.
- Commercially sharp: understands agency economics, margin, and the cost of operational decisions.
WHAT SUCCESS LOOKS LIKE
- All three functions are running to a documented standard with clear performance tracking in place within 60 days.
- The CPO has full confidence in the operation and is focused on product and commercial priorities, not delivery detail.
- 95%+ data accuracy maintained across all platform reporting.
- Client escalations are handled and resolved at this level, with post-incident reviews completed and learnings applied.
- The team is measurably more efficient quarter on quarter - fewer errors, faster turnaround, higher output per head.
- Underperformance is identified early, documented, and managed - never left to drift.
Director of Campaign Delivery employer: Navigator
Contact Detail:
Navigator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Campaign Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Director of Campaign Delivery role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in paid media and campaign management clearly and confidently. Highlight your achievements and how you've driven operational excellence in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our ambitious growth journey at Navigator.
We think you need these skills to ace Director of Campaign Delivery
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to lead our campaign delivery and make a real impact in the travel sector.
Be Specific About Your Experience: Make sure to highlight your hands-on experience in paid media, ad operations, or campaign management. We’re looking for someone who knows the ins and outs of these areas, so don’t hold back on the details!
Demonstrate Leadership Skills: Since this is a leadership role, it’s crucial to showcase your ability to lead teams effectively. Share examples of how you've set expectations, developed capabilities, and held team members accountable in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Navigator!
How to prepare for a job interview at Navigator
✨Know Your Numbers
As a Director of Campaign Delivery, you'll need to demonstrate your analytical skills. Brush up on key metrics related to paid media and campaign performance. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Leadership Experience
This role requires strong leadership capabilities. Prepare examples of how you've led teams, set expectations, and held department heads accountable. Highlight specific instances where your leadership made a measurable impact.
✨Understand the Client Perspective
Since client escalations are a big part of this role, think about how you’ve handled client issues in the past. Be prepared to share stories that illustrate your ability to communicate effectively and resolve problems under pressure.
✨Be Ready to Innovate
Navigator is looking for someone who can build on existing systems. Think about times when you've improved processes or introduced new capabilities. Be ready to discuss your approach to operational excellence and continuous improvement.