Director of Campaign Delivery in City of London

NAVIGATOR is a fast-growing, tech-enabled media agency operating in the travel sector. We partner with the world's biggest airlines and online booking platforms, giving us access to exclusive first-party travel data across more than two billion data points. We use that data to connect brands with high-intent travellers at exactly the right moment - across Meta, Google, DV360, TikTok, and beyond.

Founded by an Olympic medallist, we operate a high-performance culture built on responsibility, curiosity, and a genuine drive to be better. We do not settle for good enough. We are currently generating £7-10M in annual revenue and are on an ambitious growth trajectory, with a clear goal of scaling to £100M+. Every hire we make is part of that journey.

ROLE OVERVIEW

NAVIGATOR is looking for an exceptional Director of Campaign Delivery who will be responsible for the efficiency and effectiveness of our entire campaign operation - across Paid Media, Ad Operations, and Programme Management. That means building and delivering the systems and processes that ensure a gold medal standard across everything we do.

The right person has extensive experience across digital media, with expertise spanning the core competencies of paid media, campaign launching and delivery, and attribution. They have moved into leadership from that foundation, which means they set an uncompromising bar because they know exactly what good looks like.

It is a leadership role, but a hands-on one when needed - both internally with the teams and externally with our clients. They will work within our current systems and ways of working, but are expected to build on them - developing new capabilities, ensuring full transparency across everything we do, and implementing the changes needed to make us better.

KEY RESPONSIBILITIES

• Operational Excellence
  • Design and implement the processes, systems, and tracking frameworks that drive maximum efficiency and effectiveness across all three functions.
  • Define what good looks like across paid media, ad ops, and programme management - and make sure it is met.
  • Identify bottlenecks, eliminate waste, and continuously improve how the operation runs.
  • Maintain 95%+ data accuracy across all platform reporting and enforce setup compliance across every campaign.
  • Step in operationally when required - whether that is a campaign in crisis, a resourcing gap, or a quality issue that needs direct intervention.
• Leadership
  • Lead the Head of Paid Media, Head of Ad Operations, and Head of Programme Management - set their expectations, develop their capability, and hold them accountable for results.
  • Run a consistent performance cadence: clear goals, regular reviews, direct feedback, and swift action on underperformance.
  • Resolve issues at this level - routine operational decisions do not travel upwards.
  • Be the buffer: create the stability and clarity that allows each function to perform at its best.
• Client Escalation
  • Be the named escalation point for any client issue involving campaign delivery or operational failure.
  • Take immediate ownership, communicate directly with the client, and drive the resolution internally - delegating clearly and managing the client relationship personally throughout.
  • Ensure every escalation closes with a documented review and a change that prevents recurrence.
• Performance & Reporting
  • Maintain real-time visibility of team performance, capacity, and delivery across all three functions.
  • Produce concise, accurate reporting for the CPO - operational health at a glance, no chasing required.
  • Track all processes and measure their effectiveness; if something is not working, fix it.

KEY REQUIREMENTS

• Deep hands-on background in paid media, ad operations, or campaign management - including pixels, tracking infrastructure, and platform setup.
• Proven track record leading senior operational teams and holding department heads accountable for performance.
• Experience building operational systems and processes from the ground up - not inheriting them.
• Highly analytical: uses data to diagnose problems, track progress, and make decisions.
• Direct, clear communicator - gives difficult feedback without delay and represents the operation confidently to leadership and clients alike.
• Credible and composed under pressure in client-facing situations.
• Commercially sharp: understands agency economics, margin, and the cost of operational decisions.

WHAT SUCCESS LOOKS LIKE

• All three functions are running to a documented standard with clear performance tracking in place within 60 days.
• The CPO has full confidence in the operation and is focused on product and commercial priorities, not delivery detail.
• 95%+ data accuracy maintained across all platform reporting.
• Client escalations are handled and resolved at this level, with post-incident reviews completed and learnings applied.
• The team is measurably more efficient quarter on quarter - fewer errors, faster turnaround, higher output per head.
• Underperformance is identified early, documented, and managed - never left to drift.