Campaign Strategy Account Manager in City of London

Navigator is a travel-focused ad tech platform built for scale, precision, and impact. Following our recent Series A funding round, we are evolving from a digital consultancy into a data-driven advertising platform at the intersection of travel intelligence and multi-channel media execution.

We ingest second-party data from leading travel companies including OTAs, airlines, and metasearch platforms, segment audiences across all our data partners, then syndicate those audiences across every major advertising platform. We are building toward an “agentic advertising” future where AI-driven automation handles execution with expert human-in-the-loop decision-making. This is an opportunity to be part of that platform while working with elite hospitality and travel brands at the forefront of digital advertising.

You will serve as the primary point of contact for a portfolio of retained clients, responsible for the relationship, the reporting, and the commercial growth of every account you touch.

You sit inside the delivery pod, reporting to the Director of Campaign Delivery, with a dotted line to the regional Head of Sales. Sales opens the relationship. You do not execute campaigns at the platform level day to day - that sits with the Paid Media Manager and Ad Ops Executive in your pod. But you must understand the platforms well enough to read performance critically, spot problems before they reach the client, and represent the work with genuine authority in every client conversation.

This is not a passive relationship-management role. It demands commercial instinct, platform literacy, and the ability to turn data into a narrative that moves a client to action.

• Serve as the primary point of contact for a portfolio of retained clients, owning the relationship from post-sale handover through to renewal.
• Lead the client communication rhythm: weekly check-ins, pacing updates, monthly performance reviews, and quarterly strategic conversations.
• Handle difficult client conversations with confidence - missed targets, creative pivots, budget reallocations, and expectation resets - without escalating upward unless genuinely necessary.
• Build and maintain trust with senior client stakeholders, representing Navigator’s point of view on performance and strategy.
• Monitor campaign pacing, delivery, and performance across Meta, Google, TikTok, and programmatic channels on a daily basis and know what you are looking at.
• Produce weekly performance summaries and monthly client reports with clear, client-ready narratives that go beyond vanity metrics and connect channel data to business outcomes.
• Identify delivery risks, performance anomalies, and pacing discrepancies early and co-ordinate with the Paid Media Manager to resolve them before the client notices.

• Translate performance insight into commercial opportunity and frame it in terms that give clients a clear reason to act.
• Own renewal preparation: compile performance evidence, proof-of-value narratives, and case study material that makes the rebook an easy decision.
• Maintain forward visibility of renewal timelines and flag at-risk accounts with enough lead time to intervene.
• Act as the client’s advocate inside the pod - brief the Paid Media Manager and Ad Ops Executive clearly so delivery reflects exactly what has been promised.
• Maintain up-to-date account documentation including media plans, schedules, approval records, and contact logs.
• Feed client insight, feedback, and emerging requirements back into the strategic conversation with the Director of Campaign Delivery.

3 to 5 years in a client-facing account management role within an ad tech, digital agency, or performance marketing environment.

Commercially astute - you understand margin, pacing, and revenue dynamics, not just campaign performance.

Strong written and verbal communicator: you write concise, clear client-facing reports and can present performance data without losing the room.

Organised and self-directing, with the ability to manage multiple accounts simultaneously without things falling through the gaps.

Experience in travel, hospitality, or similarly considered-purchase verticals.

Familiarity with first-party or second-party audience data and how it is applied in campaign targeting.

Agentic Advertising: join a company with genuine ambitions to lead the next era of AI-driven media buying - and a platform already being built to deliver it.

Series A-Funded Growth: the commercial foundation is in place; this is the moment to grow with the business, not catch up to it.

Proprietary Data: work with first and second-party travel audience data that most account managers never get access to.

Visible Impact: a lean, senior team where your opinion will be heard, your accounts will matter, and your results will be seen.

Interesting Accounts: we work across travel, hospitality, and entertainment with some of the world’s biggest brands.

Competitive Compensation: strong base salary with commission on rebookings and upsells within your portfolio.