At a Glance
- Tasks: Diagnose and repair boiler faults while providing top-notch customer support.
- Company: Join a leading manufacturer in the heating industry with a strong reputation.
- Benefits: Enjoy a competitive salary, company van, 22 days holiday, and private health insurance.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real difference by solving problems and supporting customers in your community.
- Qualifications: 5+ years of boiler fault-finding experience and strong customer service skills required.
The predicted salary is between 35000 - 40000 £ per year.
Provide on-site fault-finding and breakdown support for the manufacturer’s domestic boilers and hot-water products across the East Anglia region .
You’ll also handle phone-line support on a rota and assist the sales team with occasional installer events and training sessions.
Package
Company van, tablet, mobile, 22 days’ holiday (+ bank holidays), pension, bonus, private health (after qualifying period)
- DETAILS
- Job Type: Full Time, Field-Based.
- Department: Technical Services
- Salary range: £35,000–£40,000 (depending on experience) + £150 per Saturday rota
- Experience: Entry
• Education
- Job Location: England , United Kingdom
- Job Expectations
- Proven boiler fault-finding/breakdown experience (ideally 5+ years).
- Current ACS Core & Boiler tickets (CCN1, CENWAT).
- Full UK driving licence and residence within the region.
- Strong customer skills, good IT knowledge, and self-motivation.
- Desirable: Air-source heat-pump or F-Gas Cat 1 certification.
What we offer
- Company van, tablet and mobile.
- 22 days’ holiday, rising after 2 years (+ bank holidays).
- Company pension (post-probation).
- Private health insurance after 2 years.
- Performance bonus.
Key Responsibilities
Diagnose
and repair boiler faults at customer premises.
Cover
the technical helpline (weekday and Saturday rota).
Support
Monitor
and mentor local service agents, ensuring standards and stock levels.
Deliver
product training to installers and agents (presentations & live demos). customer complaints quickly and cost-effectively.
Contribute
ideas and feedback to the wider technical team.
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Technical Engineer in Guildford employer: Navien Ltd
Navien Ltd is an exceptional employer, offering a dynamic work environment in Guildford where innovation meets support. Employees benefit from comprehensive training opportunities, a collaborative culture that values teamwork, and the chance to contribute to a leading global manufacturer in the heating industry. With a focus on employee growth and development, Navien ensures that every team member can thrive while making a meaningful impact in the field of domestic boilers and hot water products.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Engineer in Guildford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Engineer role you’re after at Navien Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Navien Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Navien Ltd.
✨Apply Through Company Websites
When you spot a role like Technical Engineer at Navien Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Engineer in Guildford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Navien Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Navien Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Navien Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Navien Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Navien Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
