At a Glance
- Tasks: Provide top-notch customer service via phone and email in a fast-paced environment.
- Company: Join Navien UK Ltd, a leader in customer service excellence.
- Benefits: Enjoy 22 days holiday, private health care, and free on-site parking.
- Other info: Great opportunity for growth and learning in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference for customers.
- Qualifications: Experience in call centres and proficiency in Microsoft Office required.
The predicted salary is between 22000 - 28000 £ per year.
Navien UK Ltd is looking to recruit a Customer Service Representative. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.
Job Type: Full Time, On-Site
Department: Customer Service
Salary range: Dependant on Experience
Experience: Entry
Education:
Job Location: Guildford Business Park Road, Building 2, Guildford, England, GU2 8XG, United Kingdom
Job Expectations:
- Worked in a call centre environment
- Experience working with Microsoft Office Excel and other MS Programs
- Highly motivated and pro-active
- Customer focused with excellent customer service
- Willing to learn new processes and adapt to changes
- Pay attention to detail
- Must be able to communicate at all levels and be a team member
- Strong Communication and Listening Skills
- Ability to Work as a Team and Individually
What we offer:
- 22 days holiday, rising for long service
- Free on site parking
- Private health care after two full calendar years
Key Responsibilities:
- Handle all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently
- Manage the process of raising jobs where customer service level 1 cannot find a service agent to do the job
- Manage the jobs allocated to service agents to ensure appointments have been booked with customers
- Document all call information according to standard operating procedures
- Chase outstanding invoices on a weekly basis with each service agent
- Manage jobs and invoices to close off outstanding work through the process of payments to finance
- Arrange collection of parts after job with warehouse and engineers
- Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
- Where required, arrange warranty documentation to be sent to customers by post
- Support the company promotions by keeping the data up to date
- Provide customers with product and service information
Customer Service Representative in Guildford employer: Navien Ltd
Navien Ltd is an exceptional employer, offering a dynamic work environment in Guildford where innovation meets support. Employees benefit from comprehensive training opportunities, a collaborative culture that values teamwork, and the chance to contribute to a leading global manufacturer in the heating industry. With a focus on employee growth and development, Navien ensures that every team member can thrive while making a meaningful impact in the field of domestic boilers and hot water products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Navien Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Navien Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Navien Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Navien Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Navien Ltd!
How to prepare for a job interview at Navien Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
