At a Glance
- Tasks: Provide top-notch customer service via phone and email in a fast-paced environment.
- Company: Join Navien UK Ltd, a leader in customer service excellence.
- Benefits: Enjoy 22 days holiday, private health care, and free on-site parking.
- Other info: Great opportunity for growth and learning in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference for customers.
- Qualifications: Experience in call centres and proficiency in Microsoft Office required.
The predicted salary is between 22000 - 28000 £ per year.
Navien UK Ltd is looking to recruit a Customer Service Representative. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.
Job Type: Full Time, On-Site
Department: Customer Service
Salary range: Dependant on Experience
Experience: Entry
Education:
Job Location: Guildford Business Park Road, Building 2, Guildford, England, GU2 8XG, United Kingdom
Job Expectations:
- Worked in a call centre environment
- Experience working with Microsoft Office Excel and other MS Programs
- Highly motivated and pro-active
- Customer focused with excellent customer service
- Willing to learn new processes and adapt to changes
- Pay attention to detail
- Must be able to communicate at all levels and be a team member
- Strong Communication and Listening Skills
- Ability to Work as a Team and Individually
What we offer:
- 22 days holiday, rising for long service
- Free on site parking
- Private health care after two full calendar years
Key Responsibilities:
- Handle all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently
- Manage the process of raising jobs where customer service level 1 cannot find a service agent to do the job
- Manage the jobs allocated to service agents to ensure appointments have been booked with customers
- Document all call information according to standard operating procedures
- Chase outstanding invoices on a weekly basis with each service agent
- Manage jobs and invoices to close off outstanding work through the process of payments to finance
- Arrange collection of parts after job with warehouse and engineers
- Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
- Where required, arrange warranty documentation to be sent to customers by post
- Support the company promotions by keeping the data up to date
- Provide customers with product and service information
Customer Service Representative in Guildford employer: Navien Ltd
Navien Ltd is an exceptional employer, offering a dynamic work environment in Guildford where innovation meets support. Employees benefit from comprehensive training opportunities, a collaborative culture that values teamwork, and the chance to contribute to a leading global manufacturer in the heating industry. With a focus on employee growth and development, Navien ensures that every team member can thrive while making a meaningful impact in the field of domestic boilers and hot water products.
