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For Companies At a Glance
- Tasks: Provide top-notch customer service and troubleshoot system issues for clients.
- Company: Join Naviam, a leading IBM Maximo partner with a global reach.
- Benefits: Full-time role with opportunities for personal development and training.
- Why this job: Make a real difference by helping clients optimise their software solutions.
- Qualifications: 2:1 in Computer Science or similar, plus 2 years of relevant experience.
- Other info: Dynamic work environment with potential for career growth and travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Maximo Operations Technician – UK & EMEA
Join to apply for the Maximo Operations Technician – UK & EMEA role at Naviam
Main Purpose
Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.
Specific Responsibilities
- To respond to Client’s requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To assist colleagues as and when required.
- To participate in Naviam’s Out of Hours on-call support rota.
- To attend training sessions as and when necessary.
- Any other activities that the Service Desk Manager may deem necessary.
Person Specification
Skills & Personal Qualities – Required
- Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
- 2 years experience in a similar role.
- Experience of establishing good customer focused relationships.
- Competent SQL skills.
- Good administrative/organisational skills.
- Strong communication skills both written and verbal (fluent in English).
- IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
- Honest, reliable and must maintain confidentiality at all times.
- Well organised, self‑motivated and able to work unsupervised as an individual or as a team member.
- Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
- Present information in a clear and concise manner.
- Develop working relationships, both internally and externally.
- Presentable, professional, courteous, polite and extremely customer focused.
- Excellent timekeeping and able to work extra hours when required.
- Willingness to continue personal development and training.
- Must be able to visit different locations across the UK as required.
Skills & Personal Qualities – Desired
- Technical / Functional knowledge of Maximo MAS and / or earlier versions.
- Certified Java Programming Technologies.
- Certified SQL & DBA skills.
- IBM Certified Deployment Professional in Maximo.
- Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
- Enterprise OS such as Windows Server and Linux.
- Hardware virtualisation and cloud platforms such as AWS and Azure.
- Enterprise system architecture and network design patterns.
- Modern object orientated languages, particularly Java.
- Scripting languages, particularly Python.
Who are Naviam?
Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and we’re excited that you’re interested in joining us!
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
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Maximo Operations Technician - UK & EMEA employer: Naviam
Contact Detail:
Naviam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maximo Operations Technician - UK & EMEA
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at Naviam or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to Maximo and customer service. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with SQL or troubleshooting, be ready to share specific examples of how you've tackled problems in the past. This will demonstrate your competence and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Naviam.
We think you need these skills to ace Maximo Operations Technician - UK & EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maximo Operations Technician role. Highlight your relevant experience, especially in customer service and SQL skills, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to work with Naviam and how your skills align with our needs. Be genuine and let your personality shine through while keeping it professional.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Naviam
✨Know Your Maximo Inside Out
Make sure you brush up on your knowledge of Maximo and its functionalities. Familiarise yourself with the latest versions and any specific features that might be relevant to the role. This will not only help you answer technical questions but also show your genuine interest in the position.
✨Practice Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your customer service abilities. Think of examples from your past experiences where you successfully resolved issues or built strong relationships with clients. Be ready to discuss these during the interview.
✨Get Comfortable with SQL Queries
As SQL skills are a must for this position, make sure you're confident in writing and tuning queries. You might be asked to solve a problem on the spot, so practice common SQL scenarios beforehand. This will help you showcase your technical prowess.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare to articulate your thoughts clearly and concisely, both verbally and in writing. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as professional and courteous.
