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For Companies At a Glance
- Tasks: Provide top-notch customer service and troubleshoot system issues for clients.
- Company: Join Naviam, a leading IBM Maximo partner with a global presence.
- Benefits: Full-time role with opportunities for personal development and training.
- Why this job: Make a real impact by helping clients optimise their software solutions.
- Qualifications: 2:1 in Computer Science or similar, plus 2 years of relevant experience.
- Other info: Dynamic work environment with potential for career growth across the UK.
The predicted salary is between 30000 - 42000 £ per year.
Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.
Specific Responsibilities
- To respond to Client's requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To assist colleagues as and when required.
- To participate in Naviam's Out of Hours on-call support rota.
- To attend training sessions as and when necessary.
- Any other activities that the Service Desk Manager may deem necessary.
Person Specification
Skills & Personal Qualities – Required
- Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
- 2 years experience in a similar role.
- Experience of establishing good customer focused relationships.
- Competent SQL skills.
- Good administrative/organisational skills.
- Strong communication skills both written and verbal (fluent in English).
- IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
- Honest, reliable and must maintain confidentiality at all times.
- Well organised, self‐motivated and able to work unsupervised as an individual or as a team member.
- Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
- Present information in a clear and concise manner.
- Develop working relationships, both internally and externally.
- Presentable, professional, courteous, polite and extremely customer focused.
- Excellent timekeeping and able to work extra hours when required.
- Willingness to continue personal development and training.
- Must be able to visit different locations across the UK as required.
Skills & Personal Qualities – Desired
- Technical / Functional knowledge of Maximo MAS and / or earlier versions.
- Certified Java Programming Technologies.
- Certified SQL & DBA skills.
- IBM Certified Deployment Professional in Maximo.
- Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
- Enterprise OS such as Windows Server and Linux.
- Hardware virtualisation and cloud platforms such as AWS and Azure.
- Enterprise system architecture and network design patterns.
- Modern object orientated languages, particularly Java.
- Scripting languages, particularly Python.
Who are Naviam?
Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and we're excited that you're interested in joining us!
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Maximo Operations Technician - UK & EMEA in London employer: Naviam
Contact Detail:
Naviam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maximo Operations Technician - UK & EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on showcasing your customer service skills and technical knowledge, especially around Maximo and SQL.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from the interview to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Maximo Operations Technician - UK & EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maximo Operations Technician role. Highlight your relevant experience, especially in customer service and SQL skills, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Keep it professional but let your personality come through!
Showcase Your Problem-Solving Skills: Since this role involves Root Cause Analysis, be sure to include examples of how you've successfully troubleshot issues in the past. We love seeing how you approach problems and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Naviam
✨Know Your Maximo Inside Out
Make sure you brush up on your knowledge of Maximo and its functionalities. Familiarise yourself with the latest updates and features, as well as any common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since this role is client-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved a client's issue or improved their experience. Highlight your communication skills and how you maintain professionalism under pressure.
✨Practice Root Cause Analysis Techniques
Brush up on your Root Cause Analysis techniques before the interview. Be ready to explain how you would approach troubleshooting incidents and provide examples from your past work. This will demonstrate your analytical skills and problem-solving abilities, which are crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use, or how they measure success in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
