Strategic Account Executive, EAM & IBM Maximo in Leeds

Power the future of enterprise asset management. Naviam is the world’s leading IBM Maximo partner, delivering cloud, mobile, and product innovation built specifically for IBM Maximo—the leading enterprise asset management (EAM) platform. Backed by 35+ years of innovation, we design and support enterprise-scale environments and develop the industry’s largest suite of Maximo-dedicated solutions. Our work supports mission-critical infrastructure worldwide—helping deliver clean drinking water and reliable energy, enabling airports and global rail networks, supporting defense and government organizations, and keeping essential services running every day.

With 400+ employees across more than a dozen countries, our teams span North America, EMEA, and APAC, collaborating across technical, product, and business roles. Guided by our values—One Naviam, Go Beyond, Be Excellent, and Win Together—we offer meaningful work, global impact, and the opportunity to grow alongside industry-leading experts. If you’re passionate about technology and building solutions that keep the world running, Naviam is where your career moves forward.

At Naviam, we actively invest in the next generation of talent through close partnerships with local universities. In Cincinnati, we collaborate with the University of Cincinnati, where over a dozen of our current full-time team members began their careers through our co-op and internship program. Naviam's student program offers hands-on experience, mentorship, and a pathway to full-time roles across several key areas.

Naviam is the world's largest and most experienced IBM Maximo solution provider, helping clients navigate and streamline their asset management journey. Formed by uniting nine leading EAM firms, Naviam supports hundreds of customers globally with best-in-class expertise, cloud solutions, mobile tools, and GIS-enabled technologies. With a relentless focus on innovation and customer success, we empower organisations to drive performance and long-term value.

Role Overview

The Account Executive is responsible for the retention, renewal, and growth of a defined portfolio of existing contracted clients, delivering standard end-to-end account management activities (client retention, stakeholder engagement, contract renewals, upsell/cross-sell, CRM hygiene, and professional proposal/documentation standards). In addition, the Account Executive will provide mentorship, coaching, and day-to-day support to junior members of the account management team, helping them develop capability, adopt consistent best practices, and maintain high-quality client engagement and commercial discipline.

Specific Responsibilities

• Client Retention & Account Development
  • Own and manage a defined portfolio of all existing clients across all tiering domains, ensuring consistent renewal of services and high client satisfaction.
  • Build Account Development Plans (ADPs) to support a good understanding of client operations, identifying opportunities to uncover and address changing client landscape, priorities and challenges.
  • Build and maintain strong relationships with stakeholders at all levels through effective stakeholder mapping and regular engagements.
  • Establish a regular cadence of touchpoints to explore needs and to identify value opportunities.
  • Ensure all client interactions and insights are documented in Salesforce and internal reporting.
  • Adoption of all internal supporting documentation ensuring up to date and accurate.
  • Any identified client risks be it financially impacting or risk of churn to be proactively managed and visible at senior level.
  • Review and manage opportunities to support preventing client churn and loss of accounts.
  • Act as the first point of contact for client queries, requests, or escalations, partnering with internal Service Operations & Delivery teams when necessary.
• Contract Management, Renewals, Upsell & Cross-Sell
  • Proactively manage contract renewals across the assigned portfolio, ensuring timely and smooth negotiations prior to contract expiry.
  • Identify and pursue upsell and cross-sell opportunities across services, licenses, and project upgrades aligned with client goals and application core product lifecycles.
  • Conduct periodic strategic reviews to discuss amendments, enhancements, or service expansion opportunities.
  • Achieve defined sales targets through consultative selling to existing clients.
• General Duties & Responsibilities
  • Meet KPIs related to client retention and existing client sales.
  • Maintain clear and accurate sales documentation aligned with Naviam quality standards and libraries.
  • Travel to client sites as needed (UK and International).
  • Deliver proposals and documentation to a high professional standard and in line with the Bid Management Process.
  • Ensure CRM hygiene for accurate reporting, trend analysis and performance management.
  • Perform other duties as reasonably requested by management.
  • Attendance to IBM and Naviam MUGS, Marketing events and webinars to keep abreast of new product technologies and to support the upselling opportunities of the Naviam product IP.
• Team Mentorship, Coaching & Support
  • Provide mentorship and coaching to junior account team members, supporting their development in account fundamentals.
  • Support the adoption of consistent account management best practices across the team.
  • Provide practical guidance on prioritisation and portfolio management.
  • Review and improve the quality of junior outputs where needed to ensure client-facing standards are met.

Required Skills & Personal Qualities

• Minimum 3 years proven experience in an incentivised key account / account sales role, ideally in Enterprise Asset Management (EAM) and IBM Maximo.
• Familiarity with asset-intensive industries such as Utilities, Oil & Gas, Facilities Management, Manufacturing or Pharmaceuticals.
• Demonstrated success in account management with a portfolio of managed clients.
• Strategic account planning skills and familiarity with tools/methodologies for effective client management.
• Passionate to succeed, well organized and customer-centric.
• Ability to understand client challenges and articulate value-driven solutions.
• Strong relationship-building and networking capabilities.
• Commercially aware with excellent business insight.
• Effective communicator with strong interpersonal and influencing skills.
• Organised, persuasive, proactive with excellent time management.
• Strong verbal and written English communication skills.
• Confidence to present in front of client and internal team audiences.
• Can manage customers’ expectations with professional integrity and rationale.
• Ability to promote value over price when positioning new business opportunities.
• Demonstrated ability to mentor, assist, and support development of best practice across a wider team.