At a Glance
- Tasks: Provide top-notch customer support and troubleshoot Maximo system issues.
- Company: Join Naviam, a leading IBM Maximo partner with a global impact.
- Benefits: Gain hands-on experience, mentorship, and potential for full-time roles.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a difference in enterprise asset management while growing your tech skills.
- Qualifications: 2:1 in Computer Science or similar, plus IT support experience.
The predicted salary is between 30000 - 40000 £ per year.
Power the future of enterprise asset management. Naviam is the world’s leading IBM Maximo partner, delivering cloud, mobile, and product innovation built specifically for IBM Maximo—the leading enterprise asset management (EAM) platform. Our work supports mission-critical infrastructure worldwide—helping deliver clean drinking water and reliable energy, enabling airports and global rail networks, supporting defense and government organizations, and keeping essential services running every day.
With 400+ employees across more than a dozen countries, our teams span North America, EMEA, and APAC, collaborating across technical, product, and business roles. Guided by our values—One Naviam, Go Beyond, Be Excellent, and Win Together—we offer meaningful work, global impact, and the opportunity to grow alongside industry-leading experts.
If you’re passionate about technology and building solutions that keep the world running, Naviam is where your career moves forward.
Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.
Specific Responsibilities:
- To respond to Client’s requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To assist colleagues as and when required.
- To participate in Naviam’s Out of Hours on-call support rota.
- To attend training sessions as and when necessary.
- Any other activities that the Service Desk Manager may deem necessary.
Person Specification:
The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:
- Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
- 2 years experience in a similar role.
- Experience of establishing good customer focused relationships.
- Good administrative/organisational skills.
- Strong communication skills both written and verbal (fluent in English).
- IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
- Honest, reliable and must maintain confidentiality at all times.
- Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
- Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
- Present information in a clear and concise manner.
- Develop working relationships, both internally and externally.
- Presentable, professional, courteous, polite and extremely customer focused.
- Excellent timekeeping and able to work extra hours when required.
- Willingness to continue personal development and training.
- Must be able to visit different locations across the UK as required.
Skills & Personal Qualities – Desired:
- Technical / Functional knowledge of Maximo MAS and / or earlier versions.
- IBM Certified Deployment Professional in Maximo.
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
- Enterprise OS such as Windows Server and Linux.
- Hardware virtualisation and cloud platforms such as AWS and Azure.
- Enterprise system architecture and network design patterns.
- Modern object orientated languages, particularly Java.
- Scripting languages, particularly Python.
Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide.
Maximo Operations Technician - UK & EMEA (Customer-Facing) in Leeds employer: Naviam
Naviam is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation across its global teams. With a strong commitment to employee growth, we provide extensive training opportunities and mentorship through partnerships with local universities, ensuring that our team members can advance their careers while making a meaningful impact on critical infrastructure worldwide. Join us in Leeds, Carlisle, or London, where you will be part of a supportive environment that values excellence and customer service, all while working with industry-leading experts in enterprise asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Maximo Operations Technician - UK & EMEA (Customer-Facing) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Naviam on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Maximo Operations Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Maximo and SQL queries. We want to see you shine, so practice explaining complex concepts in simple terms—this will show your communication skills!
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you successfully troubleshot issues or improved processes. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can go a long way. It shows us that you’re genuinely interested in joining the Naviam team!
We think you need these skills to ace Maximo Operations Technician - UK & EMEA (Customer-Facing) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maximo Operations Technician role. Highlight relevant experience, especially in IT support and customer service, and don’t forget to mention any specific skills related to Maximo or similar systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background makes you a great fit for Naviam. Keep it professional but let your personality show through!
Showcase Your Problem-Solving Skills:Since this role involves troubleshooting and root cause analysis, be sure to include examples of how you've successfully solved problems in past roles. This will demonstrate your analytical skills and ability to handle client issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Naviam team!
How to prepare for a job interview at Naviam
✨Know Your Maximo Inside Out
Make sure you brush up on your knowledge of IBM Maximo and its functionalities. Familiarise yourself with the latest updates and features, as well as common issues users face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since this role is client-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved a client issue or improved their experience. Highlight your communication skills and how you maintain professionalism under pressure.
✨Practice Root Cause Analysis
As a Maximo Operations Technician, you'll need to employ effective Root Cause Analysis techniques. Prepare for scenario-based questions where you might need to troubleshoot a problem. Practising these techniques beforehand will help you articulate your thought process during the interview.
✨Show Your Team Spirit
Naviam values collaboration, so be ready to discuss how you've worked effectively in teams before. Share examples of how you’ve contributed to team success and how you handle conflicts. This will demonstrate that you can work well with colleagues and contribute to a positive work environment.
