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- Tasks: Provide top-notch customer service and troubleshoot system issues with effective Root Cause Analysis.
- Company: Join Naviam, a leading IBM Maximo partner in asset management solutions.
- Benefits: Flexible home-based work, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by solving problems and enhancing client experiences in a dynamic environment.
- Qualifications: 2:1 in Computer Science or equivalent, with 2 years of IT support experience.
- Other info: Be part of a supportive team with excellent career growth and training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.
Specific Responsibilities:
- To respond to Clients requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To assist colleagues as and when required.
- To participate in Naviams Out of Hours on-call support rota.
- To attend training sessions as and when necessary.
- Any other activities that the Service Desk Manager may deem necessary.
Person Specification: The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:
- Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
- 2 years experience in a similar role.
- Experience of establishing good customer focused relationships.
- Competent SQL skills.
- Good administrative/organisational skills.
- Strong communication skills both written and verbal (fluent in English).
- IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
- Honest, reliable and must maintain confidentiality at all times.
- Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
- Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
- Present information in a clear and concise manner.
- Develop working relationships, both internally and externally.
- Presentable, professional, courteous, polite and extremely customer focused.
- Excellent timekeeping and able to work extra hours when required.
- Willingness to continue personal development and training.
- Must be able to visit different locations across the UK as required.
Skills & Personal Qualities Desired:
- Technical / Functional knowledge of Maximo MAS and / or earlier versions.
- Certified Java Programming Technologies.
- Certified SQL & DBA skills.
- IBM Certified Deployment Professional in Maximo Development Lifecycles (e.g.V-Lifecycle, ITIL3 etc).
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
- Enterprise OS such as Windows Server and Linux.
- Hardware virtualisation and cloud platforms such as AWS and Azure.
- Enterprise system architecture and network design patterns.
- Modern object orientated languages, particularly Java.
- Scripting languages, particularly Python.
Who are Naviam? Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey.
Operations Technician in Kingstown employer: Naviam
Contact Detail:
Naviam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Technician in Kingstown
✨Tip Number 1
Get to know the company inside out! Research Naviam and understand their values, mission, and the specifics of the Operations Technician role. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and professionally is key. Try mock interviews with friends or use online platforms to refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully identified and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Operations Technician in Kingstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Technician role. Highlight your relevant experience, especially in IT support and customer service, and don’t forget to mention your SQL skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that align with the job description and show us your passion for problem-solving.
Showcase Your Communication Skills: Since this role involves client interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Naviam
✨Know Your Stuff
Make sure you brush up on your technical skills, especially SQL and Maximo. Be ready to discuss your experience with troubleshooting incidents and how you've used Root Cause Analysis techniques in the past. This will show that you're not just familiar with the tools, but that you can effectively apply them.
✨Customer Service is Key
Since this role is client-facing, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and how you've built strong relationships with clients. Remember, being polite and professional goes a long way!
✨Show Your Organisational Skills
The job requires good administrative and organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Be ready to explain how you keep track of your work and ensure everything is documented accurately, especially when it comes to ticketing and timesheets.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for questions that ask how you would handle specific client requests or troubleshoot certain issues. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving abilities.