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- Tasks: Provide top-notch customer service and troubleshoot system issues with analytical skills.
- Company: Join Naviam, a leading IBM Maximo partner in asset management solutions.
- Benefits: Flexible home-based work, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by solving problems and enhancing client experiences.
- Qualifications: 2:1 degree in Computer Science or equivalent, plus 2 years of IT support experience.
- Other info: Dynamic team environment with global reach and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.
Specific Responsibilities:
- To respond to Clients requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To assist colleagues as and when required.
- To participate in Naviams Out of Hours on-call support rota.
- To attend training sessions as and when necessary.
- Any other activities that the Service Desk Manager may deem necessary.
Person Specification
The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:
Skills & Personal Qualities Required:
- Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
- 2 years experience in a similar role.
- Experience of establishing good customer focused relationships.
- Competent SQL skills.
- Good administrative/organisational skills.
- Strong communication skills both written and verbal (fluent in English).
- IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
- Honest, reliable and must maintain confidentiality at all times.
- Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
- Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
- Present information in a clear and concise manner.
- Develop working relationships, both internally and externally.
- Presentable, professional, courteous, polite and extremely customer focused.
- Excellent timekeeping and able to work extra hours when required.
- Willingness to continue personal development and training.
- Must be able to visit different locations across the UK as required.
Home based Skills & Personal Qualities Desired:
- Technical / Functional knowledge of Maximo MAS and / or earlier versions.
- Certified Java Programming Technologies.
- Certified SQL & DBA skills.
- IBM Certified Deployment Professional in Maximo Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
- Enterprise OS such as Windows Server and Linux.
- Hardware virtualisation and cloud platforms such as AWS and Azure.
- Enterprise system architecture and network design patterns.
- Modern object orientated languages, particularly Java.
- Scripting languages, particularly Python.
Who are Naviam? Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and were excited that you're interested in joining us!
Operations Technician in Houghton employer: Naviam
Contact Detail:
Naviam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Technician in Houghton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach! Research the company and understand their values. When you apply through our website, make sure to highlight how your skills align with their needs—this shows you're genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Technician in Houghton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Technician role. Highlight your relevant experience in IT support, customer service, and any specific skills like SQL that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully solved problems or provided excellent customer service in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Naviam
✨Know Your Stuff
Make sure you brush up on your SQL skills and any relevant technical knowledge, especially around Maximo and its functionalities. Be ready to discuss how you've used these skills in past roles, as this will show your practical experience.
✨Customer Service is Key
Since the role is client-facing, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved client issues, demonstrating your ability to maintain professionalism under pressure.
✨Practice Root Cause Analysis
Familiarise yourself with Root Cause Analysis techniques. You might be asked to walk through a troubleshooting scenario, so having a structured approach in mind will help you articulate your thought process clearly during the interview.
✨Stay Organised and Communicative
Show that you're well-organised by discussing how you manage your time and tasks. Also, be prepared to explain how you keep clients updated on their requests, as communication is crucial in this role. A good example here can really set you apart!