GTM Operations Specialist - EMEA in London

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

We are looking for a detail-oriented GTM Operations Specialist to join our Center of Excellence team. In this role, you will be the operational backbone, handling everything from quote building and renewals to credits, change orders, and internal escalations. You will serve as a critical partner to our Sales and Customer Experience teams, helping ensure timely and accurate execution across revenue operations workflows. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.

What you’ll get:

• Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact.

What you’ll do:

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments with accuracy and efficiency.
• Process customer credits, usage overages, and product decommissions while ensuring proper documentation and compliance with internal procedures.
• Support operational integration initiatives related to mergers, acquisitions, and customer migrations.
• Provide guidance and support for CPQ processes, configurations, troubleshooting, and issue resolution.
• Manage internal escalations from intake through resolution, while delivering clear and timely updates to stakeholders.
• Identify operational friction points and contribute to the standardisation, documentation, and continuous improvement of best practices.

What you’ll bring:

• 2+ years in account management, revenue operations, sales operations, or a similar operational role.
• Strong attention to detail with the ability to effectively manage multiple priorities in a fast-paced environment.
• Clear, professional written and verbal communication skills.
• Proven ability to collaborate cross-functionally and navigate ambiguity with confidence and adaptability.
• Excellent organisational and time management skills, with the ability to meet deadlines and drive tasks to completion.
• Strong analytical thinking and problem-solving capabilities.
• Experience with Salesforce preferred; Salesforce CPQ experience is a plus.
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.

Our side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.