At a Glance
- Tasks: Lead a hybrid team to enhance customer experience for SMB and Mid-Market clients.
- Company: NAVEX, a forward-thinking company based in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer success.
- Why this job: Make a real difference in customer retention and engagement across EMEA and APAC.
- Qualifications: Experience in customer experience management and strong leadership skills.
The predicted salary is between 51750 - 63250 £ per year.
NAVEX in London is hiring a Manager, Customer Experience to lead a hybrid team serving SMB and Mid-Market customers across EMEA and APAC.
You will drive retention, adoption, and customer value, coaching a mix of Customer Experience Specialists and Managers while aligning with NAVEX's Lifecycle Value & Impact Framework.
You will balance strategic leadership with hands-on execution, focusing on renewal, expansion, and high-touch to digital engagement programs.
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Lead, Customer Experience - SMB & Mid-Market employer: Navex
Navex is an exceptional employer that prioritises employee growth and success, offering a competitive starting salary of £60,000 per annum for the RFP Strategy Lead role. With a collaborative work culture and a focus on leveraging innovative AI tools, employees are empowered to drive impactful results while enjoying a hybrid work environment that fosters flexibility and teamwork.
