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- Tasks: Manage customer support requests and troubleshoot issues while educating customers.
- Company: A risk and compliance company based in Greater London with a supportive culture.
- Benefits: Starting salary of £25,000, collaborative environment, and growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Fluent in French with customer service experience and strong technical knowledge.
- Other info: Great opportunity for personal and professional development.
The predicted salary is between 24000 - 26000 £ per year.
A company focused on risk and compliance based in Greater London is seeking a Customer Support Technician. This role involves managing customer support requests, troubleshooting issues, and educating customers.
The ideal candidate will have experience in customer service, be fluent in French, and demonstrate strong technical knowledge.
The position offers a starting salary of 25,000 GBP and a collaborative environment where your growth is supported and rewarded.
French-Speaking Hybrid Support Technician employer: NAVEX
Contact Detail:
NAVEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Hybrid Support Technician
✨Tip Number 1
Make sure you brush up on your technical skills before the interview. We want to show that you can troubleshoot like a pro and handle customer queries with ease. Practise explaining complex issues in simple terms, especially in French!
✨Tip Number 2
Network, network, network! Reach out to current or former employees of the company on LinkedIn. We can learn a lot from their experiences and maybe even get some insider tips on what they look for in a candidate.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re genuinely interested in the role and the company. Think about what you want to know about their support processes or team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace French-Speaking Hybrid Support Technician
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French-speaking tech whiz, make sure to highlight your fluency in French right at the top of your application. We want to see how you can communicate effectively with our customers!
Tailor Your Experience: When you're writing about your past roles, focus on your customer service experience and any technical skills you've got. We love seeing how you've tackled support requests and solved problems in previous jobs.
Be Personable: We’re all about collaboration here at StudySmarter, so let your personality shine through in your application. A friendly tone can go a long way in showing us that you’d fit right into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at NAVEX
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence.
✨Know Your Tech Inside Out
Familiarise yourself with common troubleshooting techniques and customer support tools. Be prepared to discuss specific technical issues you've resolved in the past, as this will showcase your expertise and problem-solving abilities.
✨Understand the Company’s Focus
Research the company’s approach to risk and compliance. Knowing their values and how they operate will help you tailor your answers and demonstrate that you're genuinely interested in contributing to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your customer service skills. Think of examples where you successfully handled difficult customers or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
