At a Glance
- Tasks: Manage mid-market customer experiences and drive product adoption for lasting partnerships.
- Company: NAVEX, a leader in ethical solutions with a high-performance culture.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Join a collaborative team committed to your success and professional growth.
- Why this job: Make a real impact by helping organisations operate with integrity and protect their people.
- Qualifications: 5+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking a Mid-Market Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important mid-market customers. This role is responsible for managing a focused portfolio of accounts and ensuring customers achieve measurable value from NAVEX solutions. As a Mid-Market CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
- Own the experience for a portfolio of mid-market customers, ensuring consistent engagement and measurable value realization.
- Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
- Guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
- Serve as the central point of coordination across sales, product, services, support and leadership teams.
- Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
- Capture and communicate voice‑of‑the‑customer insights to influence product roadmap discussions and operational improvements.
- Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
- Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
- Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.
What you’ll bring:
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post‑sales leadership.
- Proven ability to improve retention, expansion, and global CX performance.
- Expertise in data‑driven CX, customer health, and lifecycle analytics.
- Strong executive communication and cross‑functional influence skills.
- Culture Agility: Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
- AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is $90,000 per annum with a 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Experience Manager, Mid-Market employer: NAVEX
At NAVEX, we pride ourselves on being an exceptional employer, offering a high-performance environment where your contributions truly matter. Our collaborative culture fosters open communication and bold thinking, ensuring you receive the support and feedback necessary for meaningful growth. With competitive compensation and a commitment to integrity, working as a Mid-Market Customer Experience Manager here means making a real impact while being part of a team that values your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager, Mid-Market
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NAVEX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding NAVEX’s values and culture. Think about how your experience aligns with their mission of making the world safer and more ethical. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role and how you can contribute can leave a lasting impression. Plus, it shows you’re genuinely interested!
We think you need these skills to ace Customer Experience Manager, Mid-Market
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer experience and making a real impact. Use examples from your past experiences that highlight your commitment to delivering exceptional service.
Tailor Your Application:Make sure to customise your application to align with our values and the specific requirements of the Mid-Market Customer Experience Manager role. Highlight your relevant skills and experiences that demonstrate your ability to build trusted relationships and drive customer success.
Be Clear and Concise:We appreciate clarity in communication, so keep your application straightforward and to the point. Avoid jargon and focus on conveying your key achievements and how they relate to the role. This will help us quickly understand your fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at NAVEX!
How to prepare for a job interview at NAVEX
✨Know Your Customer Experience
Dive deep into NAVEX's approach to customer experience. Understand their values and how they aim to transform the world. Be ready to discuss how your past experiences align with their mission of making every voice heard.
✨Showcase Your Data-Driven Mindset
Prepare examples that highlight your expertise in data-driven customer experience. Discuss how you've used analytics to improve retention and drive product adoption in previous roles, as this will resonate well with their focus on measurable value.
✨Build Relationships Like a Pro
Since the role involves managing relationships with executive stakeholders, come prepared with strategies you've used to build trust and rapport. Share specific instances where you successfully navigated complex stakeholder environments.
✨Be Ready for Cross-Functional Collaboration
NAVEX values teamwork across various departments. Think of examples where you've worked closely with sales, product, or support teams to achieve customer success. Highlight your ability to coordinate and align engagement plans effectively.
