At a Glance
- Tasks: Lead a hybrid team to enhance customer experience for SMB and Mid-Market clients.
- Company: NAVEX Global, a leader in customer experience solutions.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a dynamic team focused on innovation and customer success.
- Why this job: Make a real difference in customer satisfaction and drive business growth.
- Qualifications: Experience in customer experience management and strong leadership skills.
NAVEX Global in London is seeking a Manager, Customer Experience to lead a hybrid team serving SMB and Mid‑Market customers across EMEA and APAC. You will drive retention, adoption, and value, coaching customer-facing talent and aligning lifecycle programs with NAVEX’s framework.
You will balance high-touch engagement with scalable programs, manage renewal forecasting, and partner with Sales, Product, Marketing, and Support to maximize growth opportunities.
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Customer Experience Manager — SMB & Mid-Market (EMEA/APAC) employer: NAVEX Global
At NAVEX, we pride ourselves on being an exceptional employer, offering a high-performance environment where your contributions truly matter. Our collaborative culture fosters open communication and bold thinking, ensuring that every team member is supported in their growth and success. With competitive compensation and a commitment to meaningful work, you'll find a rewarding career path that not only challenges you but also allows you to make a positive impact in the world.
