NAVEX Global, Inc. seeks a Customer Experience Specialist to support SMB customers with onboarding, platform usage, and product support across phone, email, chat, and digital channels.
You will help deliver scalable engagement programs, maintain knowledge bases, and coordinate with internal teams to resolve issues—driving customer satisfaction and retention in a hybrid work environment.
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SMB Customer Experience Specialist — Digital Onboarding & Support employer: Navex Global, Inc.
NAVEX Global, Inc. is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the Mid-Market SaaS sector. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through ongoing training and mentorship opportunities. The hybrid work model offers flexibility, allowing you to balance your professional and personal life while contributing to meaningful projects that drive client success.
