Manager, Professional Services in London

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

As the Manager, Professional Services, you will manage a team of high-performing Solutions Consultants, oversee customer engagements, and shape employee growth and professional development in line with NAVEX values and the Professional Services methodology.

Your key objective is the department's successful implementation delivery, measured by customer satisfaction and on-time, on-budget completion metrics. Day-to-day interaction with the team is critical as you work to forecast customer issues and manage escalations when appropriate.

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Lead and manage a highly functional team of approximately 10 solutions consultants through daily oversight and interaction, performance management, and professional development.
• Own team utilisation, billable targets, and project profitability; proactively monitoring project health, staffing needs, and delivery timelines.
• Manage customer and project escalations to resolution, further escalating based on complexity, customer, or the problem and its resolution.
• Ensure consistent, high-quality delivery by enforcing standard methodologies, templates, and best practices, while driving continuous improvement across the team.
• Effectively report and communicate to customer project teams, including key stakeholders and internal management teams in regards to ongoing initiatives.
• Interface regularly with Sales, Customer Success, Product Management, and other NAVEX teams to improve operational effectiveness and participate in strategic initiatives.
• Support pre-sales efforts, including scoping, requirements gathering, and assisting with Statements of Work.
• Onboard, train, and develop new and existing team members to ensure readiness, consistency, and adherence to delivery standards.

What you'll bring:

• 2+ years of people management experience within a software company or in a comparable Professional Services environment.
• 5+ years of experience in consulting and enterprise software implementation, ideally including SaaS or cloud-based solutions.
• Strong understanding of business process management and hands-on experience delivering SaaS implementation methodologies.
• Exceptional organisational, communication, and interpersonal skills, with the ability to collaborate effectively across cross-functional and remote teams and manage project escalations.
• Proven analytical and decision-making skills, with the ability to lead a team, manage multiple concurrent projects, prioritise and delegate tasks, and track outcomes against defined KPIs.
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
• Ability to drive results through your job competencies of influence, strategic execution, talent development, decision-making, effective communication and process improvement while leveraging NAVEX's core values.

Our side of the deal: We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.

The starting pay range for this role is £70,000+ per annum with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.