At a Glance
- Tasks: Manage enterprise customer experiences and drive measurable value from NAVEX solutions.
- Company: NAVEX, a leader in ethical business practices and customer success.
- Benefits: Competitive salary, performance rewards, and a supportive growth-focused culture.
- Other info: Join a dynamic team committed to innovation and your personal growth.
- Why this job: Make a real impact by helping organisations operate with integrity and protect their people.
- Qualifications: 5+ years in Customer Success or related fields with strong communication skills.
The predicted salary is between 75000 - 95000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions. As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
- Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture: We communicate openly, challenge ideas—not people, and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
- Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization.
- Build trusted advisor relationships with executive and senior stakeholders across customer organizations.
- Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
- Serve as the central point of coordination across sales, product, services, support and leadership teams.
- Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities.
- Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements.
- Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement.
- Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities.
- Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.
What you’ll bring:
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership.
- Proven ability to improve retention, expansion, and global CX performance.
- Expertise in data-driven CX, customer health, and lifecycle analytics.
- Strong executive communication and cross-functional influence skills.
- Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
- AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal:
We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. The starting pay for this role is $95,000 per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Experience Manager, Enterprise in London employer: NAVEX Global, Inc.
NAVEX is an exceptional employer that empowers its employees to make a meaningful impact in the world by promoting integrity and safety across organisations. With a high-performance culture that values urgency, accountability, and open communication, employees are supported in their growth through authentic feedback and strong leadership investment. The collaborative and candid work environment fosters innovation and continuous improvement, making NAVEX a rewarding place for those looking to thrive in their careers while contributing to a greater purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager, Enterprise in London
✨Tip Number 1
Network like a pro! Reach out to current employees at NAVEX on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding NAVEX’s values and culture. Think of examples from your past that showcase how you embody those values, especially around customer experience and collaboration.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used analytics in previous roles to improve customer satisfaction and drive results. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the NAVEX team.
We think you need these skills to ace Customer Experience Manager, Enterprise in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about making a difference in customer experience and how you can contribute to NAVEX's mission.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you've driven customer engagement and value in previous roles—so don’t hold back!
Be Data-Driven:Since this role involves a lot of data analysis, include any metrics or outcomes from your past work that demonstrate your ability to improve customer satisfaction and retention. Numbers speak volumes, and we love seeing tangible results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just like we are!
How to prepare for a job interview at NAVEX Global, Inc.
✨Know Your Customer Experience Stuff
Make sure you brush up on your knowledge of customer experience strategies, especially in the enterprise sector. Be ready to discuss how you've improved retention and engagement in previous roles, as this will show that you understand the importance of delivering measurable value.
✨Build Relationships Before the Interview
Try to connect with current or former employees at NAVEX on LinkedIn. This can give you insights into the company culture and what they value in a Customer Experience Manager. Plus, it might just give you a friendly face to mention during your interview!
✨Prepare for Scenario Questions
Expect to be asked about specific situations where you've had to manage customer relationships or resolve conflicts. Prepare some examples that highlight your problem-solving skills and ability to drive product adoption, as these are key aspects of the role.
✨Show Your Passion for Impact
NAVEX is all about making a difference, so be sure to express your enthusiasm for their mission. Share why you’re passionate about customer experience and how you can contribute to their goal of creating a safer, more ethical world through your work.
