At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot their technical issues.
- Company: Join NAVEX, a dynamic team dedicated to integrity and customer success.
- Benefits: Competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Fast-paced culture with a focus on innovation and teamwork.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 1+ years in customer service, tech-savvy, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem‑solving will be critical to your success. Typical support requests may include answering product how‑to questions, assisting customers with system configuration changes and troubleshooting technical issues.
Come join our outstanding team of fun, close‑knit professionals who will help with your success and long‑term career growth! At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!
What you’ll get:
- Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
- High‑Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact.
What you’ll do:
- Accurately and efficiently manage customer support requests via phone, email and customer portal within service level agreement requirements.
- Diagnose, prioritise and troubleshoot customer issues through to resolution.
- Develop a complete understanding of customer’s needs and problems to assist with system configuration changes that meet their expectations.
- Consistently educate/train customers on solutions with the goal of helping them achieve their objectives with our systems.
- Leverage your product and platform knowledge to identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimise customer system performance.
- Interpret and communicate specialised technical material into information usable by customers.
- Establish project tasks, related timelines and update NAVEX’s CRM.
- Work with cross‑functional teams to ensure customer objectives are met, including customer input communications to product development.
- Manage confidential and proprietary customer information.
What you’ll bring:
- 1+ years of experience in a customer service or customer support role preferred.
- Proficiency in Windows and Microsoft Office.
- Strong technical aptitude with general understanding of website functionality and related technologies.
- Ability to learn and assimilate new information quickly.
- Ability to independently evaluate and define customer and system needs.
- Ability to work within a close‑knit team environment, fostering valued internal and external customer relationships to achieve results.
- High level of attention to detail with excellent planning, follow‑through, reliability and organisational skills.
- Will need to be able to define and deliver on priorities with effective time management.
- Culture Agility. Comfort working in a fast‑paced, candid environment that values innovation, healthy debate, and follow‑through.
- AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values.
Our side of the deal:
We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way. The starting pay for this role is 25,000 GBP. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Support Technician employer: NAVEX Global, Inc.
At NAVEX, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment where collaboration and support are at the forefront of our culture. Our commitment to employee growth is evident through authentic feedback and strong leadership investment, ensuring that you can achieve meaningful career advancement while making a real impact in helping organisations operate with integrity. With competitive compensation and a focus on rewarding results, joining our close-knit team means you'll thrive in a high-performance atmosphere that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NAVEX Global, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NAVEX Global, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NAVEX Global, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at NAVEX Global, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NAVEX Global, Inc.!
How to prepare for a job interview at NAVEX Global, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
