At a Glance
- Tasks: Support customers through digital engagement and resolve issues efficiently.
- Company: NAVEX, a leader in ethical solutions with a high-performance culture.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Join a collaborative team committed to your success and professional growth.
- Why this job: Make a real impact by helping organisations operate with integrity.
- Qualifications: 2+ years in customer support and strong communication skills.
The predicted salary is between 56000 - 84000 £ per year.
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution. In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed.
As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management. You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.
You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:- Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
- High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
- Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
- Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
- Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
- Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response.
- Assist customers with questions related to onboarding, platform usage, and general product support.
- Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary.
- Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions.
- Assist with webinar coordination, customer education sessions, and training initiatives.
- Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service.
- Promote and guide customers toward self-service resources that help them quickly resolve common questions.
- Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base.
- Surface recurring issues and insights to internal teams to help improve products, processes, and customer resources.
- Coordinate internally to resolve customer challenges before they impact satisfaction or retention.
- Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programs, and customer education resources.
- 2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles.
- Strong written and verbal communication skills with the ability to support customers across digital channels.
- Experience supporting customers through phone, email, chat, or help desk platforms.
- Ability to manage multiple customer inquiries while maintaining a high level of service quality.
- Comfort working with digital engagement tools, help center platforms, and knowledge base systems.
- Strong attention to detail and ability to document and maintain accurate information.
- Problem-solving mindset with the ability to collaborate across teams to resolve customer issues.
- Comfort working in a fast-paced environment supporting a high volume of customers.
- Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
- AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
- Fuel performance and outcomes: Leverage your job competencies and champion NAVEX’s core values.
We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is $70,000 per annum with a 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more.
NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
Customer Experience Specialist employer: NAVEX Global, Inc.
At NAVEX, we pride ourselves on being an exceptional employer, offering a high-performance environment where your contributions truly matter. Our collaborative culture fosters open communication and bold thinking, ensuring that you receive authentic feedback and support for your professional growth. With competitive compensation and a commitment to employee success, working as a Customer Experience Specialist here means making a meaningful impact while being part of a dedicated team in a dynamic hybrid setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know NAVEX and its values inside out! When you understand their mission to make the world safer and more ethical, you can tailor your conversations to show how you align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll be responding to customers through various channels. Try role-playing scenarios with friends or family to get comfortable with different types of inquiries and responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories during interviews to demonstrate your ability to handle challenges and improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the NAVEX team. So, go ahead and take that step—your future self will thank you!
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through! We want to see how passionate you are about helping customers and making their lives easier.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use keywords from the job description to show us that you understand what we're looking for in a Customer Experience Specialist.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with NAVEX.
How to prepare for a job interview at NAVEX Global, Inc.
✨Know Your Customer Experience Stuff
Make sure you brush up on your knowledge of customer experience principles and best practices. Be ready to discuss how you've handled customer inquiries in the past, especially in a fast-paced environment. Highlight any experience with digital engagement tools or SaaS platforms, as this will show you're well-prepared for the role.
✨Show Off Your Communication Skills
Since you'll be interacting with customers through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family where you answer common customer support questions. This will help you feel more confident and ensure you can communicate effectively during the actual interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific challenges you faced and how you collaborated with others to find solutions. This will showcase your problem-solving mindset and ability to work across teams, which is crucial for the Customer Experience Specialist role.
✨Research NAVEX and Its Values
Familiarise yourself with NAVEX's mission and values. Understand their commitment to ethical practices and customer satisfaction. During the interview, reference how your personal values align with theirs and express your enthusiasm for contributing to their high-performance culture. This will demonstrate your genuine interest in the company and the role.
