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- Tasks: Support and maintain in-house computer systems and troubleshoot ICT issues.
- Company: Global engineering infrastructure group with a focus on innovation.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Join a tech-savvy team and make a real difference in ICT support.
- Qualifications: 2+ years in IT support, strong Windows OS and Microsoft Office knowledge.
- Other info: Great opportunity for growth and involvement in exciting ICT projects.
The predicted salary is between 30000 - 42000 £ per year.
An engineering-led global infrastructure group across Civil Infrastructure and associated Construction Market Sectors is looking to hire an ICT Support Technician to join the business based in the Swindon office. As an ICT Support Technician you will support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business, at a 1st / 2nd line level. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.
Accountabilities:
- To setup, maintain and troubleshoot user accounts and security on all systems and hardware, ensuring they follow Information Management and Information Security Management systems.
- To carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools.
- Provide a first point of service for all ICT issues.
- Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate.
- Deliver support to business users, investigating and resolving incidents and requests on a wide range of technical issues and problems.
- Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software.
- Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems.
- Implement the ICT onboarding and offboarding of employees, working with the Business Systems Developer where changes to the process are required.
- Document instances of asset failure, repair, installation and removal.
- Monitor information security in line with the Information Security Management System and report any suspected misuse and incidents to the ISMS Representatives.
- Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts.
- Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement.
- When required provide or recommend training and support to end users on computer operational issues.
- Provide assistance in large scale roll out of ICT related Projects.
Seeking someone with:
- 2+ years of experience in an IT support role, providing both hardware and software support.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
- Experience with troubleshooting hardware issues for desktops, laptops, and office peripherals.
- Knowledge of Microsoft 365 (Office Suite, Entra, Exchange, Sharepoint, OneDrive).
- IT Related Qualifications or Certifications.
For further info on this ICT Support Technician role please apply now for a confidential conversation.
ICT Support Technician in Swindon employer: Navartis
Contact Detail:
Navartis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common ICT support scenarios. Think about how you'd troubleshoot specific hardware or software issues and be ready to demonstrate your problem-solving skills. We want to see you shine!
✨Tip Number 3
Showcase your skills through a portfolio or a personal project. If you've worked on any interesting tech projects or have examples of your troubleshooting prowess, share them! It’s a great way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ICT Support Technician in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Technician role. Highlight your experience with Windows OS, Microsoft Office Suite, and any relevant IT qualifications. We want to see how your skills match what we're looking for!
Show Off Your Experience: In your application, don’t just list your previous jobs. Share specific examples of how you've tackled hardware and software issues in the past. We love seeing real-life problem-solving skills in action!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get across why you're the perfect fit for the role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Navartis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office Suite, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with the Company’s Tools
Research the specific software and systems mentioned in the job description, like Themis and HART. Understanding how these tools work and being able to discuss them will demonstrate your initiative and readiness to hit the ground running.
✨Prepare for Common Support Scenarios
Think about common ICT issues that users face and how you would resolve them. Practising your responses to potential questions about user account management, hardware repairs, and incident resolution will help you feel more confident during the interview.
✨Show Your Communication Skills
As an ICT Support Technician, you'll need to explain technical issues to non-technical users. Prepare examples of how you've successfully communicated complex information in the past, and be ready to showcase your ability to provide clear and concise support.
