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- Tasks: Provide hands-on support for PLM and CAD applications in engineering and manufacturing.
- Company: Join a forward-thinking company committed to inclusivity and equal opportunity.
- Benefits: Enjoy a competitive salary, pension, life assurance, and exciting project opportunities.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be at the heart of operations, making a real impact on critical systems.
- Qualifications: Experience with PLM/CAD applications and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Be the on-site expert for business and enterprise applications, ensuring stable, reliable, and proactive application support across the site. You will keep critical engineering and manufacturing applications running, providing first-line support and owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, and SAP, as well as everyday applications, working directly with engineers and production teams, and taking full ownership of issues from first report to final fix.
Acting as the local interface between site teams and stakeholders, Enterprise Applications, and the wider IT organisation, you will support a complex engineering and manufacturing environment. The role requires strong hands-on experience with business-critical systems, particularly PLM and CAD, and a clear understanding of how applications enable engineering, production, and operational processes. If you thrive in hands-on application support, understand engineering workflows, and want real ownership of mission-critical systems, this role is for you.
The Role
- Provide hands-on first-line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution.
- Develop deep, site-specific knowledge of engineering workflows, configurations, integrations, and dependencies across PLM, CAD, SAP, and related systems, ensuring minimal disruption to design, engineering change, and production processes.
- Diagnose application issues and escalate effectively to central application SMEs, tracking progress through to closure.
- Build strong relationships with engineering, manufacturing, and operational stakeholders to understand application usage and identify improvement opportunities.
- Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, and continuous improvement.
- Work closely with the Site IT Business Partner to align application support priorities.
- Participate in site and cross-functional projects focused on digital transformation and process optimisation.
- Maintain accurate documentation for application support procedures and known issues.
- Provide on-site support with occasional travel to other sites as required.
Qualifications What You Must Bring
- Demonstrable, hands-on experience supporting PLM and CAD applications in a live engineering and manufacturing environment.
- Proven experience providing first-line application support for PLM/CAD systems, owning incidents through to resolution.
- Strong working knowledge of engineering workflows, including design, engineering change control, and configuration management.
- Experience supporting engineers and manufacturing users in operational, production-critical settings.
- Ability to diagnose PLM/CAD application issues and work effectively with central application SMEs to resolve them.
- Experience supporting integrated enterprise environments, including ERP systems (e.g. SAP) alongside PLM/CAD.
- Confident communicator with the ability to work directly with engineering and manufacturing stakeholders.
Additional Information
- Company pension
- Life assurance
- Opportunity to work on exciting projects
We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination. We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.
If you experience difficulties or are unable to apply for a role online please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.
Application Support in Methil employer: Navantia UK
Contact Detail:
Navantia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support in Methil
✨Tip Number 1
Get to know the company inside out! Research their engineering and manufacturing processes, especially around PLM and CAD systems. This will help you speak their language during interviews and show that you're genuinely interested in how they operate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since this role involves first-line support, be ready to discuss how you'd tackle real-life application issues. Practise explaining your thought process clearly, as communication is key when working with engineers and production teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of excellence in application support.
We think you need these skills to ace Application Support in Methil
Some tips for your application 🫡
Show Your Hands-On Experience: Make sure to highlight your hands-on experience with PLM and CAD applications in your application. We want to see how you've tackled real-world issues and provided first-line support, so share specific examples that demonstrate your skills.
Understand the Engineering Workflows: Dive into the details of engineering workflows in your application. We’re looking for candidates who understand design, engineering change control, and configuration management, so don’t shy away from showcasing your knowledge in these areas.
Communicate Clearly: Since you'll be working closely with engineers and manufacturing teams, clear communication is key. Use your application to show us how you’ve effectively communicated with stakeholders in the past and how you can build strong relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Navantia UK
✨Know Your Applications
Before the interview, make sure you have a solid understanding of PLM and CAD systems. Brush up on their functionalities and how they integrate with engineering workflows. This will help you demonstrate your hands-on experience and show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed and resolved application issues in a live environment. Highlight your ability to own incidents from start to finish, as this role requires taking full responsibility for ticket resolution.
✨Build Relationships
Emphasise your experience working closely with engineering and manufacturing teams. Talk about how you've built strong relationships with stakeholders to understand their needs and improve application usage. This will show that you can effectively collaborate and communicate in a complex environment.
✨Stay Updated on Trends
Familiarise yourself with the latest trends in digital transformation and process optimisation within engineering and manufacturing. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your commitment to continuous improvement in application support.