At a Glance
- Tasks: Provide hands-on support for PLM and CAD applications in engineering and manufacturing.
- Company: Join a forward-thinking company committed to inclusivity and equal opportunity.
- Benefits: Enjoy a competitive salary, pension, life assurance, and exciting project opportunities.
- Other info: Permanent position with excellent career growth and a supportive work environment.
- Why this job: Be at the heart of operations, making a real impact on critical systems.
- Qualifications: Experience with PLM/CAD applications and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be the on-site expert for business and enterprise applications, ensuring stable, reliable, and proactive application support across the site. You will keep critical engineering and manufacturing applications running, providing first-line support and owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, and SAP, as well as everyday applications, working directly with engineers and production teams, and taking full ownership of issues from first report to final fix.
Acting as the local interface between site teams and stakeholders, Enterprise Applications, and the wider IT organisation, you will support a complex engineering and manufacturing environment. The role requires strong hands-on experience with business-critical systems, particularly PLM and CAD, and a clear understanding of how applications enable engineering, production, and operational processes. If you thrive in hands-on application support, understand engineering workflows, and want real ownership of mission-critical systems, this role is for you.
The Role- Provide hands-on first-line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution.
- Develop deep, site-specific knowledge of engineering workflows, configurations, integrations, and dependencies across PLM, CAD, SAP, and related systems, ensuring minimal disruption to design, engineering change, and production processes.
- Diagnose application issues and escalate effectively to central application SMEs, tracking progress through to closure.
- Build strong relationships with engineering, manufacturing, and operational stakeholders to understand application usage and identify improvement opportunities.
- Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, and continuous improvement.
- Work closely with the Site IT Business Partner to align application support priorities.
- Participate in site and cross-functional projects focused on digital transformation and process optimisation.
- Maintain accurate documentation for application support procedures and known issues.
- Provide on-site support with occasional travel to other sites as required.
- Demonstrable, hands-on experience supporting PLM and CAD applications in a live engineering and manufacturing environment.
- Proven experience providing first-line application support for PLM/CAD systems, owning incidents through to resolution.
- Strong working knowledge of engineering workflows, including design, engineering change control, and configuration management.
- Experience supporting engineers and manufacturing users in operational, production-critical settings.
- Ability to diagnose PLM/CAD application issues and work effectively with central application SMEs to resolve them.
- Experience supporting integrated enterprise environments, including ERP systems (e.g., SAP) alongside PLM/CAD.
- Confident communicator with the ability to work directly with engineering and manufacturing stakeholders.
- Permanent position
- Competitive salary
- Company pension
- Life assurance
- Opportunity to work on exciting projects
We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination. We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.
If you experience difficulties or are unable to apply for a role online please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.
Application Support in Appledore employer: Navantia UK
At Harland & Wolff, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the engineering and manufacturing sectors. Our commitment to employee growth is evident through opportunities to engage in exciting projects and develop expertise in critical applications like PLM and CAD, all while enjoying competitive salaries and comprehensive benefits including a company pension and life assurance. Join us in a supportive environment where your contributions are valued, and you can make a real impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support in Appledore
✨Tip Number 1
Get to know the company inside out! Research their engineering and manufacturing processes, especially around PLM and CAD systems. This will help you speak their language during interviews and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about application support, be ready to discuss real-life examples of how you've tackled issues in PLM or CAD systems. Practising these scenarios can help you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and are keen to be part of our exciting projects.
We think you need these skills to ace Application Support in Appledore
Some tips for your application 🫡
Show Your Passion for Application Support:When writing your application, let us see your enthusiasm for application support! Share specific examples of how you've tackled issues in PLM or CAD systems before. We love to hear about your hands-on experience and how you’ve made a difference in previous roles.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with engineering workflows and any relevant systems like SAP. This shows us that you understand what we’re looking for and how you can fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate when candidates can communicate effectively, as it reflects how you might interact with our engineering and manufacturing teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Navantia UK
✨Know Your Applications
Before the interview, make sure you have a solid understanding of PLM, CAD, and SAP systems. Familiarise yourself with their functionalities and how they support engineering and manufacturing processes. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed and resolved application issues in a live environment. Highlight your hands-on experience and how you took ownership of incidents from start to finish. This will illustrate your capability to handle the responsibilities of the role effectively.
✨Build Relationships
Emphasise your ability to collaborate with engineering and manufacturing teams. Share experiences where you've built strong relationships with stakeholders to understand their needs and improve application usage. This will show that you can be the local interface they need for effective communication and support.
✨Prepare for Technical Questions
Expect technical questions related to engineering workflows and application support. Brush up on your knowledge of configuration management and engineering change control. Being able to answer these questions confidently will demonstrate your readiness for the challenges of the role.
