At a Glance
- Tasks: Provide hands-on support for PLM and CAD applications in engineering and manufacturing.
- Company: Join a forward-thinking company committed to inclusivity and equal opportunity.
- Benefits: Enjoy a competitive salary, pension, life assurance, and exciting project opportunities.
- Other info: Dynamic environment with a focus on digital transformation and career growth.
- Why this job: Be at the heart of operations, making a real impact on critical systems.
- Qualifications: Experience with PLM/CAD applications and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Be the on-site expert for business and enterprise applications, ensuring stable, reliable, and proactive application support across the site. You will keep critical engineering and manufacturing applications running, providing first-line support and owning tickets through to resolution. This role places you at the heart of the operation supporting PLM, CAD, and SAP, as well as everyday applications, working directly with engineers and production teams, and taking full ownership of issues from first report to final fix. Acting as the local interface between site teams and stakeholders, Enterprise Applications, and the wider IT organisation, you will support a complex engineering and manufacturing environment. The role requires strong hands-on experience with business-critical systems, particularly PLM and CAD, and a clear understanding of how applications enable engineering, production, and operational processes.
If you thrive in hands-on application support, understand engineering workflows, and want real ownership of mission-critical systems, this role is for you.
The Role- Provide hands-on first-line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution.
- Develop deep, site-specific knowledge of engineering workflows, configurations, integrations, and dependencies across PLM, CAD, SAP, and related systems, ensuring minimal disruption to design, engineering change, and production processes.
- Diagnose application issues and escalate effectively to central application SMEs, tracking progress through to closure.
- Build strong relationships with engineering, manufacturing, and operational stakeholders to understand application usage and identify improvement opportunities.
- Collaborate with Enterprise Applications teams to ensure consistent standards, knowledge sharing, and continuous improvement.
- Work closely with the Site IT Business Partner to align application support priorities.
- Participate in site and cross-functional projects focused on digital transformation and process optimisation.
- Maintain accurate documentation for application support procedures and known issues.
- Provide on-site support with occasional travel to other sites as required.
- Demonstrable, hands-on experience supporting PLM and CAD applications in a live engineering and manufacturing environment.
- Proven experience providing first-line application support for PLM/CAD systems, owning incidents through to resolution.
- Strong working knowledge of engineering workflows, including design, engineering change control, and configuration management.
- Experience supporting engineers and manufacturing users in operational, production-critical settings.
- Ability to diagnose PLM/CAD application issues and work effectively with central application SMEs to resolve them.
- Experience supporting integrated enterprise environments, including ERP systems (e.g. SAP) alongside PLM/CAD.
- Confident communicator with the ability to work directly with engineering and manufacturing stakeholders.
- Company pension
- Life assurance
- Opportunity to work on exciting projects
We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination. We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.
If you experience difficulties or are unable to apply for a role online please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.
Application Support in Devon employer: Navantia Group
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that values service, trust, and excellence. Our Application Support role offers the opportunity to engage directly with engineering and manufacturing teams, ensuring critical systems like PLM and CAD run smoothly while contributing to exciting digital transformation projects. With a commitment to employee growth, competitive benefits including a company pension and life assurance, and a focus on removing barriers to opportunity, we create a supportive environment where every individual can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support in Devon
✨Tip Number 1
Get to know the company inside out! Research their engineering and manufacturing processes, especially around PLM and CAD systems. This will help you speak their language during interviews and show that you're genuinely interested in how they operate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about application support, be ready to discuss real-life examples of how you've tackled issues in PLM or CAD systems. Practising these scenarios can help you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and are keen to be part of our exciting projects.
We think you need these skills to ace Application Support in Devon
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your hands-on experience with PLM and CAD applications. We want to see how you've tackled real-world issues in engineering and manufacturing environments, so don’t hold back on those examples!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see why you’re the right fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Navantia Group
✨Know Your Applications
Before the interview, make sure you brush up on your knowledge of PLM and CAD systems. Understand how they integrate with engineering workflows and be ready to discuss specific examples from your experience where you've provided support or resolved issues.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've diagnosed and resolved application issues in the past. Highlight your ability to take ownership of incidents and work collaboratively with central application SMEs to find solutions.
✨Build Relationships
Emphasise your experience in building strong relationships with engineering and manufacturing teams. Be ready to discuss how you’ve collaborated with stakeholders to understand their needs and improve application usage.
✨Demonstrate Your Communication Skills
Since this role involves direct communication with various teams, practice articulating technical concepts in a way that non-technical stakeholders can understand. Show that you can bridge the gap between IT and engineering effectively.
