At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Join Navantia UK, a leader in defence and maritime innovation.
- Benefits: Enjoy 33 days holiday, company pension, and learning opportunities.
- Other info: Inclusive workplace committed to equal opportunity and career growth.
- Why this job: Be part of a team that ensures technology runs smoothly and supports vital industries.
- Qualifications: Experience in IT support and a customer-focused attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Navantia UK is a new force in British industry, supporting the UK’s defence, energy and maritime ambitions. We’re doing this by creating state-of-the-art sovereign defense capabilities, investing in the UK to modernise industrial facilities, and bolstering the nation's energy security. Established in 2022, Navantia UK is a subsidiary of Navantia SA, a Spanish state-owned company with over 300 years of naval shipbuilding history. In January 2025, Navantia UK completed the acquisition of Harland & Wolff and its four historic facilities in Belfast, Appledore, Methil, and Arnish. By combining Harland & Wolff’s proud heritage and facilities with Navantia’s global expertise, Navantia UK is well‑positioned to strengthen Britain’s defence, maritime and energy industrial capabilities, supporting jobs and economic growth across the UK.
Our mission in IT Support is to make sure technology works smoothly for the business. We focus on understanding what our colleagues and customers need, and we work closely with the Technology and Security teams to turn those needs into practical, reliable, and efficient solutions.
Goals- Provide first‑line support to end users.
- Diagnose and resolve basic IT issues, escalating complex problems.
- Efficient implementation of T&S policies and processes in the Business/Area.
- Act as the first point of contact for IT‑related queries via phone, email, or ticketing system.
- Provide support for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain standard applications and operating systems.
- Troubleshoot and resolve basic technical problems within agreed SLAs.
- Escalate unresolved issues to Level 2/3 support teams as necessary.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Assist with user account management (password resets, access permissions).
- Support onboarding of new employees (device setup, account provisioning).
- Follow IT policies, procedures, and security best practices.
- Relevant and recent IT support experience in a busy office environment.
- Demonstrable track record of providing support of PCs, laptops, printers, etc.
- Demonstrable experience of providing support for MS Windows 10 and 11.
- Customer focused and approachable.
- Company pension.
- 33 days holiday.
- Life Assurance.
- L&D opportunities.
- On‑site parking.
Please note as part of the onboarding process all candidates will need to complete BPSS security clearance. We are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination. We believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.
IT Support Technician in Belfast employer: Navantia Group
Navantia UK is an exceptional employer, offering a dynamic work environment that champions innovation and collaboration in the defence, energy, and maritime sectors. With a strong commitment to employee growth through learning and development opportunities, alongside generous benefits such as 33 days of holiday and a company pension, we foster a culture of inclusivity and support. Located in historic facilities across the UK, employees can take pride in contributing to national security while enjoying a fulfilling career in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Navantia Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Navantia Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Navantia Group!
✨Direct Apply to Navantia Group
Let's not forget to apply directly through the Navantia Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Navantia Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Navantia Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Navantia Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
