Reporting to the SVP, Account Management & Customer Success, this role will be the strategic and operational partner across the global Navan Premier organisation. It will translate strategy into execution, coordinate the portfolio of transformation and business-critical workstreams, and provide the operating rhythm, insight, and accountability required to scale Premier globally.
What You’ll Do
- Act as the central strategy and operations partner to the SVP Navan Premier, helping set priorities and maintain focus on the highest-impact work.
- Build and run the Premier operating rhythm, including leadership meetings, strategic planning, business reviews, performance reporting, decision logs, and follow-up.
- Coordinate major Premier workstreams, including core-market and Emerging Markets migration, Product and Engineering enhancements, Launch, transformation programme management, service and operating model changes, pricing, and Premier go-to-market.
- Coordinate project and programme managers, including the Emerging Markets Migration & Transformation Manager and the Director of Transformation Program Management, aligning plans, dependencies, risks, and executive decisions.
- Translate the Premier strategy into annual and quarterly priorities, measurable outcomes, resource implications, and execution plans.
- Develop reporting that combines financial, client, operational, people, migration, and product indicators into a clear view of performance and risk.
- Prepare concise executive materials, recommendations, and updates for the Premier leadership team and relevant Navan executives.
- Identify bottlenecks and gaps in ownership, bring the right people together, and drive issues to resolution.
- Support business planning, workforce planning, investment cases, and prioritisation decisions with structured analysis.
- Help establish scalable processes and governance without weakening the high-touch client experience that defines Premier.
What We’re Looking For
- Experience in top-tier management consulting, strategy and operations, investment banking, high-growth technology, or a similar high-ownership environment.
- Experience working directly with senior executives and turning complex business, financial, and operational information into clear recommendations and action.
- A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes.
- Exceptional structured thinking, analytical skills, and written and verbal communication.
- Strong programme management and operating-rhythm skills, coordinating multiple project managers and workstreams without taking away their ownership.
- Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.
- Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.
- High EQ, discretion, and the ability to build trust across Client Success, Product, Engineering, Launch, Service/Ops, Sales, and executive leadership.
- Experience in travel, SaaS, or a complex service business is helpful but not required.
Senior Manager, Strategy & Operations - Navan Premier in London employer: Navan
Join a dynamic and innovative team where your contributions will directly shape the future of our hotel compensation processes. As a Credit Controller in this project-based role, you'll enjoy a collaborative work culture that values autonomy and encourages professional growth, all while making a tangible impact on our multinational operations. With opportunities to optimise processes and build strong relationships across diverse teams, this position offers a unique chance to thrive in a fast-paced environment and advance your career in the hospitality industry.
