At a Glance
- Tasks: Lead travel advisory efforts and strengthen customer advocacy at Navan.
- Company: Join a dynamic team at Navan, a leader in travel consultancy.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Engage with top customers and influence product direction for strategic growth.
- Why this job: Be the voice of innovation in corporate travel and shape industry standards.
- Qualifications: 10 years in travel or enterprise sales with strong leadership skills.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking an influential and enterprise-savvy Head of Travel Advisory and Community to strengthen Navan's customer advocacy and travel consultancy efforts at the highest level. This individual will serve as the connective tissue between our customers, product, sales, and brand - crafting a best-in-class enterprise practice that drives strategic deal-making, brand evangelism, and long-term customer growth.
As the "heart" of Navan's travel organization, you will elevate and steward our Customer Advisory Board (CAB) strategy, strengthen our enterprise travel narrative in the market, and serve as the primary thought leader on critical travel innovations such as NDC and enterprise-grade deployment. Operating across pre-sale and post-sale motions, you will be deeply integrated into major enterprise opportunities and relied upon by the world's most sophisticated travel buyers for strategic guidance and insight.
We're looking for a customer-obsessed advisor with deep travel industry expertise, executive presence, and a track record of turning insight into impact. This role requires someone who can both drive enterprise revenue outcomes and build enduring, influential relationships with our largest customers and prospects.
What You'll Do:
- Drive customer/prospect events in collaboration with Sales & Marketing
- Align with EMEA AM/CS for customer attendees
- Host or liaise with executive team
- Lead Navan's UK enterprise thought leadership - on the future of corporate travel, presenting at key industry events and publishing content that reinforces our competitive advantage, while building advocacy and travel community.
- Partner closely with Sales, Account Management, and Product leadership - from initial RFP to signed SOW to global rollout.
- Directly support Navan's UK top enterprise pursuits by providing expert travel advisory to both internal deal teams and prospective customers to drive confidence and close deals faster.
- Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision-making
- Serve as the primary liaison for Navan's EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers that influence product direction, strengthen enterprise relationships, and accelerate strategic growth.
- Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams.
What You'll Drive:
- Measurable contribution to the UK pipeline in year one across deals ranging from $15M to $100M in Gross Booking Volume.
- Increased enterprise win rates and reduced sales cycles through trusted advisory and deal strategy.
- Successful expansion of the EMEA CAB program, in terms of product adoption influence, higher retention, and executive-level referrals through travel programme leads.
- Market visibility and credibility as Navan's UK travel spokesperson - building awareness, trust, and advocacy in the travel operations and procurement community.
What We're Looking For:
- 10 years of travel, enterprise sales, or customer advisory experience - ideally in SaaS, travel management, or enterprise services.
- Executive-level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100.
- Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale.
- A strategic operator who can translate insight into scalable programs and repeatable outcomes.
- Strong collaboration and leadership skills - comfortable working cross-functionally with executives, sales leaders, and product teams.
- Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
- A passion for customer advocacy, with a track record of building strong customer communities and executive relationships.
Head of Travel Advisory and Community, UK in London employer: Navan
Navan is an exceptional employer that prioritises employee growth and fosters a collaborative work culture, making it an ideal place for the Head of Travel Advisory and Community role. With a strong focus on customer advocacy and innovative travel solutions, employees are empowered to drive meaningful impact while enjoying unique opportunities for professional development in the dynamic UK market. Join us to be part of a forward-thinking team that values your expertise and encourages you to shape the future of corporate travel.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Travel Advisory and Community, UK in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meet-ups to connect with key players in the travel sector. Don’t just collect business cards; engage in meaningful conversations that could lead to opportunities.
✨Tip Number 2
Showcase your expertise! Create content that highlights your insights on travel innovations and trends. Share it on platforms like LinkedIn to position yourself as a thought leader in the industry.
✨Tip Number 3
Leverage our website! Apply directly through StudySmarter’s platform to ensure your application stands out. Tailor your approach to highlight how your experience aligns with the role of Head of Travel Advisory and Community.
✨Tip Number 4
Follow up strategically! After interviews or networking events, send personalised thank-you notes. This keeps you top of mind and shows your genuine interest in building relationships within the travel community.
We think you need these skills to ace Head of Travel Advisory and Community, UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Travel Advisory and Community. Highlight your travel industry expertise and any experience you have in customer advocacy or enterprise sales. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive customer advocacy at Navan. Share specific examples of your past successes that relate to the job description.
Showcase Your Thought Leadership:Since this role involves being a thought leader, don’t hesitate to mention any industry events you've spoken at or content you've published. We love seeing candidates who are already making waves in the travel community!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Navan
✨Know Your Travel Stuff
Make sure you brush up on the latest trends in the travel industry, especially around NDC and enterprise-grade deployment. Being able to discuss these topics confidently will show that you're not just familiar with the industry but are also a thought leader.
✨Showcase Your Customer Advocacy Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight your experience in driving customer events and how you've influenced product direction based on customer feedback. This will demonstrate your ability to be the trusted voice of the customer.
✨Demonstrate Executive Presence
Practice your communication skills to ensure you can convey your ideas clearly and confidently. Remember, you'll be liaising with executives, so showing that you can earn trust and influence is key. Consider doing mock interviews with peers to refine your delivery.
✨Align with Their Goals
Research Navan's current strategies and goals, particularly in the UK market. Be ready to discuss how your experience aligns with their objectives, especially in terms of driving revenue outcomes and building influential relationships. Tailoring your responses to their needs will set you apart.
