At a Glance
- Tasks: Lead global implementations of our travel platform for enterprise clients and ensure smooth onboarding.
- Company: Join a dynamic tech company passionate about innovation and customer success.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities to travel and collaborate with top executives.
- Why this job: Make a real impact by transforming how enterprises manage travel and expenses.
- Qualifications: 3+ years in project management or customer success with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
As an Implementation / Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Enterprise customers. You will be the global project manager and technical contact for each implementation and your role will be to ensure that customers deploy the Navan platform within our target time to launch timeframes (2-4 months). You will work with the customer's project and IT teams as well as executive and C-Suite to drive a smooth, seamless and optimal implementation and onboarding experience. You will partner closely with our Sales, Technical Integrations, Product & Engineering, Finance and Support teams to ensure we are delighting meeting and exceeding our and our customer's goals. You can expect a fast paced and dynamic culture where change is the only constant, where we're passionate about what we do and where we believe we can do just about anything. This position will be located in our London office.
What You’ll Do:
- Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers.
- Project Manage global implementation projects from signature to go-live through to the hypercare phase during the first weeks post go-live.
- Develop project plans, coordinate deliverables and ensure timely, high quality deployments.
- Collaborate with Account Managers and develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure project plans are aligned with their business goals and needs.
- Develop and maintain a deep understanding of our travel and expense product offering to train and enable program administrators and end users on the Navan's product/functionality.
- Broaden your relationships within accounts beyond project teams, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization.
- Act as the 'voice of the customer' and provide internal feedback on how we can better serve them from a product and technical standpoint.
- Identify opportunities to streamline our implementation and onboarding process and develop and share best practices across the team.
- Travel to customer sites as required.
What We’re Looking For:
- 3+ years of experience in Project Management, Customer Success/Account Management or related customer-facing position within experience managing complex projects.
- Ability to think strategically, identify risks, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Experience managing enterprise implementations.
- Strong communication, time management, cross-functional collaboration and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to accelerate their careers.
- Willingness to travel for client visits.
- Preferred background in FinTech or corporate travel management.
- Preferred experience with MEDDPICC/Command of the Message.
Enterprise Launch Manager in London employer: Navan
At Navan, we pride ourselves on being an exceptional employer, offering a vibrant and dynamic work culture that thrives on innovation and collaboration. Our London office is not just a workplace; it's a hub for professional growth, where employees are empowered to take initiative and drive impactful projects. With a strong focus on employee development and a commitment to exceeding customer expectations, we provide unique opportunities for career advancement in the fast-paced world of travel and expense management.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Launch Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially the Navan travel and expense platform. This will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Enterprise Launch Manager. Highlight your project management skills and any relevant experience in customer success or account management. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter. Let’s get you on board!
We think you need these skills to ace Enterprise Launch Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Launch Manager role. Highlight your project management experience and any relevant skills that align with our job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of successful projects you've managed, especially those involving enterprise implementations. We love seeing numbers and results that demonstrate your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for high-energy, passionate individuals who are excited about what they do. Share your enthusiasm for the role and why you want to join StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Navan
✨Know Your Stuff
Make sure you have a solid understanding of the Navan travel and expense platform. Familiarise yourself with its features and benefits, as well as any recent updates or changes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Prepare to discuss your experience managing complex projects. Have specific examples ready that highlight your ability to coordinate deliverables, manage timelines, and collaborate with various teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with the Interviewers
Remember, this role involves working closely with C-suite executives and project teams. Practice building rapport during the interview by being personable and engaging. Show that you can communicate effectively and establish trust with stakeholders at all levels.
✨Be Ready for Change
Given the fast-paced and dynamic culture of the company, be prepared to discuss how you've adapted to change in previous roles. Share examples of how you've successfully navigated challenges and implemented solutions in a rapidly evolving environment.
