At a Glance
- Tasks: Lead the vision for AI-driven service operations and internal tools.
- Company: Join Navan, a forward-thinking company revolutionising travel services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic, high-impact role.
- Why this job: Make a significant impact by enhancing agent productivity with innovative AI solutions.
- Qualifications: Proven experience in product management and leadership in tech environments.
The predicted salary is between 63000 - 77000 £ per year.
Navan is seeking a Senior Product Director, Service Operations to own the end-to-end product vision for internal tools, consultant workflows, crisis management, and the next-generation AI layer powering global service operations. You will drive the rebranding of our core platform and elevate the Ava assistant to automate complex travel workflows and improve agent productivity. You will lead in a high-ownership, high-impact role, mentor PMs, partner with cross-functional teams across London.
Director, AI-Driven Service Ops & Internal Tools in London employer: Navan
At Navan, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Competitive Intelligence & Strategy team plays a crucial role in driving market growth, and we offer ample opportunities for professional development and continuous learning. Located in a vibrant area, our employees enjoy a supportive environment that encourages creativity and teamwork, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Director, AI-Driven Service Ops & Internal Tools in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Navan!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Navan would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Navan through your school's career services!
We think you need these skills to ace Director, AI-Driven Service Ops & Internal Tools in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director, AI-Driven Service Ops & Internal Tools, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director, AI-Driven Service Ops & Internal Tools position at Navan. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Navan
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
