At a Glance
- Tasks: Manage change and communications to keep colleagues informed and engaged.
- Company: Dynamic travel tech company focused on customer experience.
- Benefits: Flexible work environment, competitive salary, and opportunities for growth.
- Other info: Collaborative culture with a focus on innovation and continuous learning.
- Why this job: Be a key player in shaping communication and change in a fast-paced setting.
- Qualifications: 2+ years in change management or internal communications; customer service experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
We are customer-obsessed at Navan, and we move fast. We are constantly looking for ways to optimize the Travel & Expense customer experience, so our environment is dynamic, ever-evolving, and anything but traditional corporate. To help our global colleague community feel informed, valued, and ready to take on the world, we’re seeking a forward-thinking Change & Communications Manager. Within our Centre of Excellence, you’ll connect colleagues to our purpose, culture, and operational goals.
You’ll create engaging communications that keep colleagues informed and aligned with what’s happening across the business, while maintaining our internal communications standards. You’ll also support end-to-end change management for initiatives of all sizes by developing tailored change plans and leading enablement that builds resilience.
What You’ll Do:
- Manage communications and change requests: Assess and own incoming requests, keep them aligned with the strategic roadmap, and manage key communication channels day to day.
- Create multimedia content: Produce engaging communications in formats such as video, newsletters, visual assets, and Slack updates.
- Bring structure to change: Develop tailored communication and change plans for a diverse hybrid workforce. Turn complex organizational objectives, product changes, and operational updates into clear narratives and deliverables.
- Build relationships and influence: Work as a trusted advisor, coach, and practitioner with stakeholders at all levels. Collaborate across teams and departments to understand the needs and impact of change and communications on colleagues.
- Measure and improve performance: Analyze qualitative and quantitative data to assess the effectiveness of communications and change efforts. Measures may include asset-level engagement, colleague sentiment, and enablement time.
What We’re Looking For:
- Relevant experience: At least two years of experience in change management or internal communications, and at least two years in customer service. Change management certification, such as Prosci or CCMP, and leadership experience are preferred.
- Agility: Experience in a fast-paced travel, technology, or SaaS environment. You navigate ambiguity, adapt quickly, and are comfortable working with streamlined processes.
- Storytelling and influence: Ability to turn complex operational information into compelling narratives and influence diverse stakeholders at all levels.
- Cross-functional partnership: A track record of collaborating across teams to build alignment, engagement, and strong working relationships.
- Digital fluency: Familiarity with modern communication channels such as Slack, video, and intranet, and interest in using AI tools to improve colleague enablement.
- Data-informed approach: Comfortable using qualitative feedback and quantitative metrics to track performance, share insights, and adapt communication strategies.
- Ownership and growth: Accountable, self-directed, and able to deliver against clear guardrails and deadlines, with a commitment to continuous learning.
Change & Communications Manager in London employer: Navan
Join a dynamic and innovative team where your contributions will directly shape the future of our hotel compensation processes. As a Credit Controller in this project-based role, you'll enjoy a collaborative work culture that values autonomy and encourages professional growth, all while making a tangible impact on our multinational operations. With opportunities to optimise processes and build strong relationships across diverse teams, this position offers a unique chance to thrive in a fast-paced environment and advance your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Communications Manager in London
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We think you need these skills to ace Change & Communications Manager in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Navan.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Navan. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Navan
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Navan, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Navan, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Navan could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Navan as they’re likely seeking a candidate who can enhance their workplace culture.
