At a Glance
- Tasks: Lead transformation projects in Order-to-Cash, optimising processes and enhancing team performance.
- Company: Dynamic company focused on innovative business operations and global scalability.
- Benefits: Competitive salary, autonomy in projects, and opportunities for professional growth.
- Other info: Fast-paced environment with high visibility and significant impact on business success.
- Why this job: Shape the future of our operations while working with diverse teams across Europe.
- Qualifications: 5+ years in business operations, strong project management skills, and ERP proficiency.
The predicted salary is between 56700 - 69300 £ per year.
We're creating a new Business Operations Manager role to lead transformation initiatives across our Order-to-Cash (OTC) function - taking complex, ambiguous challenges and turning them into documented, scalable processes.
You'll work at the intersection of strategy and execution, partnering with our Billing, Collections, Cash Application, and Accounting teams to design and implement processes that scale our business globally.
This is a highly project-based role - you'll take ownership of standalone or custom operations, assess and optimize the teams, standardize processes to fit our operating model, build solutions for gaps, and hand off to operational teams before moving to the next transformation project.
This role offers high visibility, significant autonomy, and the opportunity to shape how our organization operates across multiple regions and business units.
What You'll Do
- Process Design & Transformation (40%)
- Lead end-to-end transformation projects across the OTC function from requirements through implementation and handover to operations teams
- Design future-state processes for new products, services, and acquired businesses
- Document current-state operations across European regions, identifying inefficiencies and standardization opportunities
- Create comprehensive process documentation (SOPs, system guides, training materials) that enable teams to execute independently
- Take over standalone business operations, assess current state, and design integration path to standardized processes
- Project Execution & Delivery (35%)
- Deliver high-priority OTC initiatives including operations optimization, standardization, and automation expansion across business units
- Lead project-based team transformations - temporarily manage teams to assess capabilities, optimize structure, implement new processes, and transition to operational leadership
- Break down custom or standalone processes and integrate them into standardized "happy path" operations
- Coordinate cross-functional workstreams across Product, Sales, Legal, Customer Success, and regional finance teams
- Manage project timelines, dependencies, and risks, escalating blockers proactively
- Pilot and test new processes before scaling globally
- Execute transformation cycles - build, implement, hand off, and move to next initiative
- Systems & Automation (15%)
- Become proficient across OTC technology stack including Net Suite, billing platforms, collections tools (Stuut), payment processors (Stripe)
- Identify automation opportunities and work with technical teams to implement configurations and integrations
- Build functionality to address gaps when standardizing custom processes
- Test new system functionality and troubleshoot issues before rollout
- Support M&A integration work and post-acquisition operations standardization
- Stakeholder Management & Collaboration (10%)
- Partner with operations managers (Billing, Collections, Cash Application) as a consultant on how new initiatives should be structured for scalability
- Build relationships with regional finance teams globally across multiple time zones
- Communicate project status to Senior Manager with clear updates on progress and risks
- Manage expectations during team transitions and handovers
- Key Projects & Initiatives
Your work will include initiatives such as
- Business unit integration: Taking over operations from specific business lines or regions, standardizing processes, optimizing teams, and transitioning to centralized operations
- Regional harmonization: Standardizing billing and collections across European offices
- Process automation: Identifying manual workflows and implementing scalable solutions
- New product launches: Designing OTC processes for new offerings before they scale
This role operates on a project-based model - you'll typically own a major initiative for ~6 months, see it through to successful handoff, then move to the next transformation opportunity.
What We're Looking For
- 5+ years experience in business operations, finance operations, or process improvement roles
- Background in Order-to-Cash, billing, accounts receivable, collections, or revenue operations
- Project-based transformation experience - taking over teams/processes, improving them, and handing off successfully
- Strong project management fundamentals with ability to run multiple complex initiatives simultaneously
- Proficiency with ERP systems (Net Suite strongly preferred)
- Proven ability to influence cross-functional teams without direct authority
- Exceptional documentation and communication skills
- Experience managing stakeholders at senior leadership level
- Personal Attributes & Working Style
- Self-starter who takes extreme ownership of outcomes
- Comfortable with handoffs - builds, improves, transitions, and moves on without attachment to specific projects
- Willing to travel regularly across European offices and potentially other regions
- Flexible across time zones - able to work with global teams
- Thrives in ambiguous situations that need structure
- Thinks systemically and designs solutions that scale
- Comfortable with fast-paced environments and competing priorities
- Detail-oriented without losing sight of strategic objectives
- Strong learning agility and adaptability
- Strongly Preferred
- Experience in high-growth startups, scale-ups, or consulting environments
- Exposure to M&A integration or post-acquisition operations standardization
- Multi-country operations experience, particularly in Europe
- Background in strategy, operations, or management consulting
- Experience temporarily managing teams during transformation initiatives
- Track record of assessing team capabilities and making organizational recommendations
- Experience in senior operational or transformation roles
- Professional qualification (e. g., ACCA, CIMA, ACA, CPA) is a plus
- SQL or data analysis skills
Business Operations Manager, Order-to-Cash (OTC) in London employer: Navan
At Navan, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Competitive Intelligence & Strategy team plays a crucial role in driving market growth, and we offer ample opportunities for professional development and continuous learning. Located in a vibrant area, our employees enjoy a supportive environment that encourages creativity and teamwork, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager, Order-to-Cash (OTC) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Operations Manager, Order-to-Cash (OTC) at Navan!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Navan or be willing to refer you for that Business Operations Manager, Order-to-Cash (OTC) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Navan who’s on the lookout for their next Business Operations Manager, Order-to-Cash (OTC) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Operations Manager, Order-to-Cash (OTC) role at Navan!
We think you need these skills to ace Business Operations Manager, Order-to-Cash (OTC) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Navan. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Navan
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Navan. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
