At a Glance
- Tasks: Drive client success and revenue by managing commercial accounts and ensuring satisfaction with our platform.
- Company: Join a dynamic team at a rapidly growing fintech company focused on innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun, fast-paced work culture.
- Other info: Ideal for high-energy individuals eager to drive results and delight clients.
- Why this job: Be the voice of the customer and make a real impact in a vibrant environment.
- Qualifications: 2-3 years in customer-facing roles; strong communication and problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do:
- Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals.
- Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes.
- Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product/functionality.
- Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution.
- Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal.
- Own manual customer renewals.
What We’re Looking For:
- 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company.
- Preferred experience in corporate travel management and/or fintech.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Data driven mindset with attention to detail.
- Strong communication and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Bachelor’s degree preferred or similar work experience.
Account Manager, Commercial in London employer: Navan
At Navan, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. As an Account Manager, you will thrive in an environment that encourages innovation and collaboration, with ample opportunities for professional growth and development. Our commitment to employee satisfaction is reflected in our supportive team atmosphere and the chance to work closely with C-suite executives, making your role both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Commercial in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can drive adoption and satisfaction for their clients.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Account Manager. Highlight your customer success skills and how you’ve driven revenue in past roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and hit that apply button!
We think you need these skills to ace Account Manager, Commercial in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and any relevant skills that align with what we’re looking for. Show us how you can drive adoption and revenue!
Showcase Your Communication Skills:Since you'll be working closely with C-suite executives and program administrators, it’s crucial to demonstrate your strong communication abilities. Use clear, concise language in your application to reflect how you can effectively engage with our clients.
Highlight Your Problem-Solving Skills:We love go-getters who can think strategically and tackle challenges head-on. In your application, share examples of how you've successfully resolved issues in previous roles, especially in fast-paced environments.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Navan
✨Know Your Product Inside Out
Make sure you have a deep understanding of the Navan platform and its travel and expense solutions. Familiarise yourself with the features, benefits, and how they align with customer goals. This will help you demonstrate your expertise and show that you're ready to drive adoption and satisfaction.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you would handle onboarding, conduct product training, or resolve escalations. This will showcase your problem-solving skills and ability to think strategically under pressure.
✨Showcase Your Communication Skills
As an Account Manager, you'll be interacting with C-suite executives and program administrators. Practice articulating your thoughts clearly and confidently. Use examples from your past experiences to highlight your strong communication and presentation skills.
✨Demonstrate Your Data-Driven Mindset
Be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with metrics and success metrics that align with customer goals. This will show that you can effectively prioritise work and initiatives in a fast-paced environment.
