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For Companies At a Glance
- Tasks: Lead customer integrations and ensure smooth migrations while maximising platform value.
- Company: Join a forward-thinking tech company focused on innovative integrations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a key player in shaping the future of integrations and enhancing customer success.
- Qualifications: 2+ years in customer-facing roles with SaaS integration experience.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an Integrations Manager in EMEA to help scale the future of Navan’s integrations, migrations and ensure our customers realize the full value of our platform. In this role, you will become a subject matter expert in Navan’s integration ecosystem and migrations — from HRIS provisioning and SSO to reporting APIs/SFTP — and guide customers through every stage of the integration journey. You will partner directly with internal teams and customer IT stakeholders, ensuring integrations are implemented smoothly, issues are resolved quickly if migrations are needed, and usage of Navan is maximized.
As an integrations SME, you will collaborate closely with Account Managers, Product, Engineering, and Sales to deliver on the integrations we have today and help shape the future of Navan integrations to be more self-service, less error-prone, and easier to manage at scale. You’ll contribute to documentation, lead trainings and office hours for Account Managers, and support sales conversations when integration expertise is required. Your ability to troubleshoot, communicate effectively, and build cross-functional relationships will make you a key driver of our customers’ success with Navan integrations. Within your team, you will give feedback that ensures the overall integration process at Navan continues to improve.
What You’ll Do
- Apply your technical and troubleshooting skills to EMEA customer engagements, including new implementations, recent launches, and ongoing support for live customers.
- Own setup steps, ensuring successful and timely completion of integrations.
- Investigate integration issues by using logs, and explain root causes to customers and internal stakeholders in clear, easy-to-understand language.
- Partner closely with Account Managers (AMs) to answer integration questions.
- Collaborate with Product and Engineering teams by raising detailed Jira tickets, providing feedback on enhancements, and helping resolve escalated issues.
- Write, edit, and maintain technical documentation to improve customer and internal self-service, with a focus on HRIS, SSO, reporting APIs, and Calendar integrations.
- Lead and participate in internal office hours and training sessions to upskill Account Managers and expand integration knowledge across the company.
- Champion the self-service vision by identifying common customer pain points, patterns, and opportunities for automation or simplified processes.
What We Are Looking For
- Customer-facing experience: Minimum 2 years in a role that interacts directly with customers (e.g. Customer Success Manager, Technical Account Manager, Integrations Consultant, etc.).
- SaaS experience: Minimum 2 years in an integration role within a SaaS company, with familiarity in how Sales, Product, and Engineering functions collaborate in a software organisation.
- Technical knowledge: Basic understanding of APIs, SFTP, and data mapping concepts.
- Career mindset: Detail-oriented, growth-focused, and eager to expand technical skills through learning and training.
- Problem solving: Strong analytical and troubleshooting skills, with the ability to think in terms of technical processes and debug integration issues.
- Communication: Clear and effective written and verbal communication skills, with the ability to explain technical concepts to different audiences.
- Bonus: Experience supporting ERP integrations in a customer-facing role, familiarity with ERP systems (e.g. SAP, NetSuite, Oracle, Microsoft Dynamics), understanding of data ingestion processes, basic SQL knowledge, and experience with coding languages.
Integrations Manager employer: Navan
Contact Detail:
Navan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your integration projects and successes. This not only highlights your skills but also gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common integration scenarios and troubleshooting techniques. Be ready to discuss how you've tackled challenges in past roles, as this will demonstrate your problem-solving skills and technical knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the future of Navan’s integrations.
We think you need these skills to ace Integrations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Integrations Manager role. Highlight your customer-facing experience and any SaaS integration roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: Don’t shy away from showcasing your technical knowledge! Mention your understanding of APIs, SFTP, and data mapping concepts. We love seeing candidates who can communicate these ideas clearly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about integrations and how you can help our customers succeed with Navan. We want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Navan
✨Know Your Integrations Inside Out
Make sure you understand the ins and outs of integration processes, especially around HRIS, SSO, and APIs. Brush up on common issues and solutions so you can confidently discuss how you would troubleshoot problems during the interview.
✨Showcase Your Customer-Facing Experience
Prepare to share specific examples from your past roles where you've successfully interacted with customers. Highlight how you resolved their issues and improved their experience, as this will demonstrate your ability to build relationships and drive customer success.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. You might be asked to describe a complex integration issue, so being able to break it down for different audiences is key. This will show your communication skills and your ability to work cross-functionally.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've approached troubleshooting in previous roles. Think of specific scenarios where you identified a problem, analysed the situation, and implemented a solution. This will highlight your analytical skills and your proactive approach to challenges.
