Head of Travel Advisory and Community, UK

We are seeking an influential and enterprise‑savvy Head of Travel Advisory and Community to strengthen Navan’s customer advocacy and travel consultancy efforts at the highest level. This individual will serve as the connective tissue between our customers, product, sales, and brand—crafting a best‑in‑class enterprise practice that drives strategic deal‑making, brand evangelism, and long‑term customer growth.

As the “heart” of Navan’s travel organization, you will elevate and steward our Customer Advisory Board (CAB) strategy, strengthen our enterprise travel narrative in the market, and serve as the primary thought leader on critical travel innovations such as NDC and enterprise‑grade deployment. Operating across pre‑sale and post‑sale motions, you will be deeply integrated into major enterprise opportunities and relied upon by the world’s most sophisticated travel buyers for strategic guidance and insight.

We’re looking for a customer‑obsessed advisor with deep travel industry expertise, executive presence, and a track record of turning insight into impact. This role requires someone who can both drive enterprise revenue outcomes and build enduring, influential relationships with our largest customers and prospects.

What You’ll Do:

• Drive customer/prospect events in collaboration with Sales & Marketing
• Align with EMEA AM/CS for customer attendees
• Host or liaise with executive team
• Lead Navan’s UK enterprise thought leadership – on the future of corporate travel, presenting at key industry events and publishing content that reinforces our competitive advantage, while building advocacy and travel community.
• Partner closely with Sales, Account Management, and Product leadership – from initial RFP to signed SOW to global rollout.
• Directly support Navan’s UK top enterprise pursuits by providing expert travel advisory to both internal deal teams and prospective customers to drive confidence and close deals faster.
• Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision‑making
• Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers that influence product direction, strengthen enterprise relationships, and accelerate strategic growth.
• Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams.

What You’ll Drive:

• Measurable contribution to the UK pipeline in year one across deals ranging from $15M to $100M+ in Gross Booking Volume.
• Increased enterprise win rates and reduced sales cycles through trusted advisory and deal strategy.
• Successful expansion of the EMEA CAB program, in terms of product adoption influence, higher retention, and executive‑level referrals through travel programme leads.
• Market visibility and credibility as Navan’s UK travel spokesperson—building awareness, trust, and advocacy in the travel operations and procurement community.

What We’re Looking For:

• 10+ years of travel, enterprise sales, or customer advisory experience—ideally in SaaS, travel management, or enterprise services.
• Executive‑level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100.
• Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale.
• A strategic operator who can translate insight into scalable programs and repeatable outcomes.
• Strong collaboration and leadership skills—comfortable working cross‑functionally with executives, sales leaders, and product teams.
• Experience shaping and influencing go‑to‑market strategies in complex, multi‑stakeholder environments.
• A passion for customer advocacy, with a track record of building strong customer communities and executive relationships.

About Navan:

Navan (Nasdaq: NAVN) is the leading all‑in‑one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travellers love and finance teams rely on.

Our team is our competitive edge — a high‑performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a CNBC Disruptor 50 (2022‑2025), and a Forbes Fintech 50 (2022‑2025).

At Navan, we provide an environment where top talent excels, offering the autonomy and fast‑paced trajectory needed to build a defining career and do the best work of your life. Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy:

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations:

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Job Search Best Practices:

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.). Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or “@talent.navan.com”.