Enterprise Customer Success Manager - French Speaking

Enterprise Customer Success Manager – French Speaking Join to apply for the Enterprise Customer Success Manager – French Speaking role at Navan Enterprise Customer Success Manager – French Speaking 1 week ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager – French Speaking role at Navan As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. What You\’ll Do Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.) Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified Work closely with your Account Executive counterpart to develop a joint success plan for your customers Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews Work closely with Product and Engineering on identification/tracking of enhancement requests Handle escalations and work across teams to resolve issues Improve upon our existing approaches to customer engagement and account management leveraging our CS platform What We\’re Looking For: 5+ years of experience in Enterprise Customer Success Management Experience working within the Travel industry Excellent project management and organizational skills in a high pressure environment, working with high value customers Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve Attention to detail is a must High energy, go-getter with fresh ideas who takes the initiative to get things done Fluent in French and English. Bachelor’s degree preferred or similar working experience Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Navan by 2x Get notified about new Customer Success Manager jobs in London, England, United Kingdom . London, England, United Kingdom 1 month ago London, England, United Kingdom 6 days ago London, England, United Kingdom 5 months ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago TikTok LIVE – Global Customer Service Operations Manager London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 hours ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 2 months ago Customer Success Managers – Register Your Interest Thames Ditton, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 months ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr