- This is a project-based role perfect for someone who wants to build something from the ground up
- Due to our successful European growth, we’re launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work
- You’ll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you
- In Your First 6 Months:
- Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
- Establish robust tracking mechanisms for hotel commissions and partner arrangements
- Build feedback loops between finance, partnerships, and operations teams
- Deliver quick wins that demonstrate process improvements and revenue recovery
- Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
- Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
- Contract Management: Review hotel contracts and validate commissions raised vs. received
- Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
- Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)
Benefits
- Parental leave
- Commuter benefits
- Healthcare
- Flexible Vacation
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- IATAN (travel-related discounts)
- 401k (retirement plan)
- Connectivity Allowance
- Learning & Development
Documentation skills - you naturally create clear process guides and handover materialsStrong Excel skills - v-lookups, pivot tables, data manipulationInternational experience - you’ve worked across time zones and culturesProcess improvement mindset - you can map processes, spot inefficiencies, and design better ways of workingIndependent operator - comfortable with ambiguity and building structure where none exists3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environmentExcellent communication - you build rapport easily and can influence across geographies and seniority levelsFamiliarity with Onyx or similar travel platformsKnowledge of travel/hospitality industry or hotel commission structuresExperience with BI tools (Thoughtspot, Tableau, Power BI)SQL skills
#J-18808-Ljbffr
Credit Controller (12 Month Fixed Term Contract) employer: Navan
Join a dynamic and innovative team where your contributions will directly shape the future of our hotel compensation processes. As a Credit Controller in this project-based role, you'll enjoy a collaborative work culture that values autonomy and encourages professional growth, all while making a tangible impact on our multinational operations. With opportunities to optimise processes and build strong relationships across diverse teams, this position offers a unique chance to thrive in a fast-paced environment and advance your career in the hospitality industry.
