At a Glance
- Tasks: Support Account Managers in delivering exceptional customer experiences for Travel and Expense clients.
- Company: Join a dynamic team at Navan, a leader in travel and expense solutions.
- Benefits: World-class training, career advancement opportunities, and a vibrant work culture.
- Other info: Exciting opportunity to fast-track your career in a growing SaaS company.
- Why this job: Be the voice of the customer and make a real impact in a fast-paced environment.
- Qualifications: Bachelor’s degree and 1+ year in customer success or account management.
The predicted salary is between 30000 - 42000 € per year.
The Account Management Associate role is a new and developing function at Navan within the wider Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators. As an Account Management Associate, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals. We are looking for individuals who have a passion for customer success and account management, embody a “go-getter” attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role. This role will report directly to the Account Management leader of your assigned segment and be based in London.
What You’ll Do
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications.
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on Navan’s product functionality.
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs.
- Document processes to support the team efficiently and at scale.
What We’re Looking For
- Bachelor’s degree.
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluent in English.
Associate Account Manager employer: Navan
Navan is an exceptional employer that prioritises employee growth and development, offering world-class training and a clear pathway to advance into revenue-driving roles. With a vibrant work culture in the heart of London, employees thrive in a fast-paced environment where collaboration and customer success are at the forefront. Join us to be part of a dynamic team that values innovation and empowers you to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Navan on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate Account Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Navan's products inside out. Dive into their travel and expense solutions, and think about how you can help customers with common issues. This will show your passion for customer success and your readiness to jump in!
✨Tip Number 3
Practice your communication skills! Since this role requires clear articulation of complex concepts, try explaining Navan’s product features to a friend or family member. The clearer you can make it for them, the better you'll be at impressing the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the StudySmarter team and the exciting journey ahead.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Associate Account Manager role. Highlight any customer success or account management experience you have, and don’t forget to sprinkle in some of that 'go-getter' attitude!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our team. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:Since this role requires superior written communication, make sure your application is clear and concise. Avoid jargon and keep it simple – we want to see how well you can articulate your thoughts, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive – a key trait for success in this position!
How to prepare for a job interview at Navan
✨Know Your Stuff
Make sure you have a solid understanding of Navan's travel and expense products. Familiarise yourself with common queries and issues that programme administrators might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating complex ideas simply. You might be asked to explain a technical concept or resolve a hypothetical customer issue, so be ready to demonstrate how you can communicate effectively with different audiences.
✨Emphasise Your Customer-Centric Attitude
Highlight your passion for customer success during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will resonate well with the interviewers looking for a 'go-getter' attitude.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of specific instances where you successfully resolved issues or improved processes. Being able to articulate your thought process will demonstrate your ability to thrive in a fast-paced environment.
