At a Glance
- Tasks: Drive client success and revenue by managing commercial accounts and ensuring satisfaction with our platform.
- Company: Join a dynamic team at a rapidly growing fintech company focused on innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun, fast-paced work environment.
- Other info: Ideal for energetic individuals eager to drive change and delight clients.
- Why this job: Be the voice of the customer and make a real impact in their success journey.
- Qualifications: 2-3 years in customer-facing roles; strong communication and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
As an Account Manager, your mission will be to drive adoption and revenue from a book of commercial accounts by ensuring your clients are maximizing the value they derive from the Navan platform. You will do this by understanding customer goals, onboarding new customers, conducting product training on our full T&E solution, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program administrators to drive a successful program. You will partner closely with our Sales, Product, Finance, Support and Operations teams to ensure we are delighting our customers and exceeding our goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.
What You’ll Do
- Manage all post-sales activity for Commercial customers including onboard new customers, drive adoption and satisfaction, conduct EBRs, identify opportunities for expansion and manage renewals.
- Develop a trusted advisor relationship with customers (from program administrators up to C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Partner with Account Executives to successfully implement and launch new customers within the target time to launch timeframes.
- Develop and maintain a deep understanding of our travel and expense product offering to enable program administrators and end users on the Navan’s product/functionality.
- Conduct regular check-ins, adoption review meetings and Executive Business Reviews with customers to ensure all T&E spend goes through the Navan platform and that we remain aligned to the customer business goals.
- Handle customer escalations and work across teams to resolve issues.
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Identify and execute against opportunities for upsells including adding new customer departments, teams and geographies onto the Navan Travel & Expense solution.
- Identify opportunities for cross-selling our Expense solution to Travel customers and partner with Expense AEs to close the deal.
- Own manual customer renewals.
What We’re Looking For
- 2-3 years of experience in Customer Success Management, Account Management or related customer-facing position within a rapidly growing company.
- Preferred experience in corporate travel management and/or fintech.
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
- Data driven mindset with attention to detail.
- Strong communication and presentation skills.
- Demonstrable track record of high performance and success.
- High energy, go-getter with fresh ideas who takes the initiative to get things done.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Bachelor’s degree preferred or similar work experience.
Account Manager, Commercial employer: Navan
At Navan, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. As an Account Manager in our fast-paced environment, you will have the opportunity to collaborate with C-suite executives and cross-functional teams, driving meaningful impact for our clients while enjoying robust professional growth opportunities. With a focus on innovation and customer satisfaction, we empower our employees to thrive and make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Commercial
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practice common interview questions and come up with examples that showcase your skills in customer success and account management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it helps us keep track of your application and get you into the right hands faster.
We think you need these skills to ace Account Manager, Commercial
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and any relevant skills that align with our fast-paced environment. We want to see how you can drive adoption and revenue!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use numbers and examples to demonstrate how you've driven customer satisfaction or increased revenue in previous roles. We love seeing a data-driven mindset in action!
Be Authentic:Let your personality shine through in your application. We’re looking for high-energy, passionate individuals who are excited about delighting clients. Share what makes you tick and why you’re interested in joining us at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Navan
✨Know Your Product Inside Out
As an Account Manager, you'll need to have a deep understanding of the Navan platform. Make sure you research the product thoroughly and be ready to discuss its features and benefits. This will not only show your enthusiasm but also demonstrate that you're prepared to help clients maximise their value.
✨Build Rapport with Your Interviewers
Since you'll be working closely with C-suite executives and program administrators, it's crucial to showcase your relationship-building skills during the interview. Practice active listening and engage in meaningful conversations to establish a connection with your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Prepare examples from your past experiences where you've successfully onboarded clients or resolved escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Data-Driven Mindset
Highlight your ability to analyse data and use it to drive decisions. Be ready to discuss how you've used metrics to track customer satisfaction or identify upsell opportunities in previous roles. This will align well with the expectations of the role and demonstrate your strategic thinking.
