Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Account Managers in delivering exceptional customer experiences and resolving product-related queries.
- Company: Join Navan, a fast-growing tech company revolutionising travel and expense management.
- Benefits: Enjoy world-class training, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values customer success and offers a path to an Account Manager role.
- Qualifications: Bachelorās degree and 1+ year in customer-facing roles; passion for technology and communication skills required.
- Other info: Fluency in German or French is a plus; based in London.
The predicted salary is between 30000 - 42000 Ā£ per year.
The Account Management Associate role is a new and developing function at Navan within the wider Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.
As an Account Management Associate, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.
We are looking for individuals who have a passion for customer success and account management, embody a āgo-getterā attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a path towards a revenue driving Account Manager role. This role will report directly to the Account Management leader of your assigned segment and be based in London.
What Youāll Do- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications.
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on Navanās product functionality.
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customerās desired outcomes.
- Handle customer escalations and work across teams to resolve issues.
- Act as the āvoice of the customerā and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs.
- Document processes to support the team efficiently and at scale.
- Bachelorās degree.
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company.
- Passion for customer experience and technology with the ability to deeply understand a product.
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives.
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.
- Data-driven approach to continuously drive additional efficiency.
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluency in German or French is a nice to have.
Account Management Associate employer: Navan
Contact Detail:
Navan Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Account Management Associate
āØTip Number 1
Familiarise yourself with Navan's travel and expense product offerings. Understanding the features and functionalities will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
āØTip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved customer issues in the past. This will highlight your ability to handle escalations and work collaboratively across teams, which is crucial for this position.
āØTip Number 3
Network with current or former employees of Navan on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
āØTip Number 4
Prepare to discuss your passion for customer success and technology. Be ready to articulate how you can contribute to enhancing customer experience and retention, as this aligns closely with the core responsibilities of the Account Management Associate role.
We think you need these skills to ace Account Management Associate
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and technology. Share specific examples of how you've successfully supported customers in previous roles, showcasing your problem-solving skills and ability to communicate effectively.
Showcase Your Communication Skills: Since superior written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a complex concept you've explained to a diverse audience.
Highlight Your Teamwork Experience: Mention any experience working collaboratively with teams, especially in fast-paced environments. This will demonstrate your ability to partner effectively with Account Managers and other departments, which is key for the Account Management Associate role.
How to prepare for a job interview at Navan
āØUnderstand the Product Inside Out
Make sure you have a solid grasp of Navan's travel and expense product offerings. Familiarise yourself with common queries and issues that programme administrators might face, as this will help you demonstrate your ability to assist customers effectively.
āØShowcase Your Customer Success Passion
During the interview, express your enthusiasm for customer success and account management. Share examples from your past experiences where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with what they are looking for.
āØPrepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Prepare by thinking of specific situations where you successfully resolved issues or improved customer experience, and be ready to discuss these in detail.
āØDemonstrate Effective Communication Skills
Since the role requires clear communication with diverse audiences, practice articulating complex concepts simply. You might be asked to explain a technical issue or product feature, so being able to convey information clearly will be crucial.
