Senior Manager, Strategy & Operations, SLG Digital Marketing in London

Location: London, UK

We are looking for a high-impact strategist to own the engine that powers our growth. You won’t just be "managing" a process; you will be the architect of our entire inbound ecosystem, building the systems and insights that turn demand into real revenue. Your goal is to create and maintain a seamless, high-velocity journey from the first digital touchpoint to a Sales Qualified Opportunity (SQO).

The unique opportunity: You will be the primary bridge between our SLG digital marketing team, the PLG Marketing Operations team based in Tel Aviv, and our inbound BDR reps. You must be able to influence global roadmaps and align shared systems to serve our high-performing inbound funnel.

What You’ll Do:

• Global Alignment & Influence
  • Cross-Functional Partnership: Partner closely with the PLG Marketing Ops team in Tel Aviv to design and optimize systems, lead-scoring logic, and tech stack updates that power our inbound funnel.
  • Unified Data Logic: Work closely with the Tel Aviv team to ensure data hygiene and attribution models remain consistent across territories, while advocating for the specific nuances of our inbound BDR motion.
  • Collaborative Roadmap: Influence the global MarTech roadmap, ensuring our needs for Lead-to-SQO velocity are prioritized in the centralized development cycle.
• Strategic Marketing Funnel Architecture
  • Lead Logic & Flow: Define and constantly refine the scoring models that turn a "Lead" into a "Marketing Qualified Lead" (MQL), ensuring these definitions are technically supported by the global ops team.
  • Conversion Strategy: Analyze funnel performance and continuously refine the systems and process logic that improve lead-to-MQL and MQL-to-SQO conversion rates.
  • Lifecycle Mapping: Design the lifecycle rules and routing logic that govern how leads move from automated marketing to BDR outreach, across internal teams, and through clean BDR-to-AE handoffs.
• BDR Enablement & Execution
  • The Hand-off: Own the "Speed-to-Lead" metrics. You ensure that when an MQL is triggered, the BDR team has the context and tools they need to strike while the iron is hot.
  • Follow-up Motion: Work with BDR leadership to optimize cadences and multi-channel sequences that turn cold interest into SQOs.
  • Funnel Performance Analysis: Track which campaigns convert to real pipeline and revenue, and turn those insights into actionable optimization guidance for Marketing.
  • The Source of Truth: Navigate the connectivity between our CRM and Marketing Automation tools. You will be the "on-the-ground" expert ensuring that global platform changes don't disrupt local pipeline flow.
  • Attribution: Build the models that tell us exactly which digital campaigns are driving the highest quality SQOs.

What We’re Looking For:

• The Diplomatic Operator: You have a "velvet glove and iron fist" approach. You can influence teams you don't manage, navigating different time zones and cultural workstyles to get results.
• Strategic Translator: You can take a high-level business goal and translate it into a technical ticket for the Ops team, or take a technical limitation and explain its business impact to leadership.
• Full-Stack Thinker: You understand the nuances of a Google Ads campaign just as well as you understand the psychological friction a BDR faces on a cold call.
• Time-Zone Fluid: You are comfortable managing a schedule that requires early-morning syncs with Israel to ensure alignment before the local workday begins.
• Marketo Expert.

Why this role is different:

This isn’t just an ops role; it’s a political and strategic navigation role. You are the connective tissue between a global SMB operations engine and a high-growth sales team. You have the power to influence how the entire company views lead flow and revenue attribution.

About Navan

Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travellers love and finance teams rely on.

Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025).

At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life. Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work.

Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer. Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in "@navan.com" or "@navan.tech" or "@talent.navan.com".