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- Tasks: Support enterprise customers, ensuring they maximise value from our platform through onboarding and training.
- Company: Navan is a $9.2B super app revolutionising travel and expense management for businesses.
- Benefits: Enjoy comprehensive health plans, mental health support, wellness perks, and a four-day in-office work model.
- Why this job: Join a diverse team, collaborate with C-suite clients, and drive impactful customer success initiatives.
- Qualifications: 5+ years in Enterprise Customer Success, fluent in French and English, with strong project management skills.
- Other info: We prioritise diversity and inclusion, offering a welcoming workplace across our global offices.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Department: Account Management/Customer Success
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program. This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.
What You’ll Do:
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution.
- Manage complex integration cycles and relationships with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.).
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers.
- Regularly assess customer health to drive satisfaction, adoption, retention, and reduce churn.
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
- Maintain a deep understanding of our product and speak with customers about relevant features/functions for their specific requirements.
- Increase customer retention and ensure alignment through regular check-ins and Quarterly & Strategic Business Reviews.
- Collaborate with Product and Engineering on enhancement requests.
- Handle escalations and work across teams to resolve issues.
- Improve customer engagement and account management approaches leveraging our CS platform.
What We’re Looking For:
- 5+ years of experience in Enterprise Customer Success Management.
- Experience working within the Travel industry.
- Excellent project management and organizational skills in high-pressure environments, working with high-value customers.
- Ability to prioritize tasks and initiatives in a fast-paced environment, with problem-solving skills.
- Attention to detail.
- High energy, proactive mindset with innovative ideas.
- Fluent in French and English.
- Bachelor’s degree preferred or equivalent working experience.
Navan is the all-in-one super app that makes travel and expense management easy, allowing users to focus on what matters most. Our platform streamlines processes like changing flights and expense input, empowering teams from EAs to finance and travel managers. With real-time visibility, savings, and control, Navan is transforming travel and expense management.
At Navan, we value diversity and innovation, fostering a workplace that reflects the customers we serve. We provide resources, tools, and training to support your best work. Our benefits include comprehensive health plans, mental health support, wellness perks, and more, designed to support your well-being and financial security.
Workplace Policy: We support in-person interactions to foster a strong company culture. Our offices in the U.S., Europe, and Asia are welcoming, and we operate on a four-day in-office work model. Navan is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination based on race, religion, gender, age, disability, and other protected characteristics.
Accommodations: We comply with the ADA and related laws, providing reasonable accommodations for individuals with disabilities.
Contact Detail:
Navan Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - French Speaking
✨Tip Number 1
Familiarise yourself with our platform and its features. Understanding how our solution can benefit enterprise customers will help you engage in meaningful conversations during interviews, showcasing your ability to drive customer success.
✨Tip Number 2
Leverage your network within the travel industry. Connecting with professionals who have experience in customer success management can provide insights into best practices and expectations, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your project management skills in detail. Be ready to share specific examples of how you've successfully managed complex customer relationships and integration cycles, as this is crucial for the role.
✨Tip Number 4
Showcase your bilingual abilities. Since fluency in French and English is essential, be prepared to demonstrate your language skills during the interview, perhaps by discussing your previous experiences in both languages.
We think you need these skills to ace Enterprise Customer Success Manager - French Speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Enterprise Customer Success Manager. Familiarise yourself with the key skills required, such as relationship-building and project management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in Enterprise Customer Success Management, particularly within the Travel industry. Use specific examples to demonstrate how you've successfully managed customer relationships and driven satisfaction.
Showcase Language Skills: Since the role requires fluency in French and English, make sure to highlight your language proficiency clearly in your application. If applicable, mention any relevant experiences where you used these languages in a professional context.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Navan directly. Discuss why you're excited about the opportunity and how your skills align with their mission to transform travel and expense management. Be sure to convey your proactive mindset and innovative ideas.
How to prepare for a job interview at Navan Inc
✨Showcase Your Relationship-Building Skills
As an Enterprise Customer Success Manager, you'll need to build strong relationships with C-suite executives. Prepare examples of how you've successfully managed relationships in the past, particularly in high-pressure environments.
✨Demonstrate Product Knowledge
Familiarise yourself with Navan's platform and its features. Be ready to discuss how these can benefit potential customers, especially in the travel industry, and how you can help them maximise their value from the solution.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex integration cycles. Think of specific scenarios where you've successfully navigated challenges and how you ensured customer satisfaction.
✨Highlight Your Bilingual Skills
Since the role requires fluency in French and English, be prepared to demonstrate your language skills during the interview. This could involve answering questions in both languages or discussing how your bilingualism has helped in previous roles.
